Adobe Technical Product Consultant (AEP-Front End)

Job Description

Technical Product Consultant for Adobe Experience Platform "Passionate About Adobe? Join Our Adobe Experience Platorm (AEP) Technical Team!" Be part of a dynamic community driving digital innovation! Get your Interview Scheduled today! To begin with, please share an audio or video introduction about your work experience on the below WhatsApp link for a QUICK response. https://wa.me/917249197853 (No calls please) *Excellent (oral and written) communication skills in English is must. This is an OFFROLE on going position with 'Om Human Resource Agency Pvt Ltd' and you will be deputed at Adobe Systems office. Work Experience- 2 Years to 5 Years Work Location - Sector25, Noida CTC Offered - 5Lpa to 9Lpa Work Mode - 5 days-Hybrid (3 days WFO, 2 Days WFH) Shifts - Night Shifts Only- Cab facility available for night shifts Additional Benefits/Perks - Best Work Environment, Medical & Accidental Insurance, PF, Annual Leaves and Meals.Role & responsibilities. Required Technical Competence Deep knowledge and understanding of HTML, JavaScript, typescript, Perl, Web 2.0, and web services. Experience with SQL and database management. Experience with data insertion and reporting APIs, SOAP, REST, and PHP. Demonstrable ability to diagnose and fix complex analytic implementation issues. Practical understanding of JQuery, Angular JS, JS framework, API, React Ability to identify, research, and quantify business problems using statistical analysis on large data sets. The Challenge Adobe Technical Product Consultants provide accurate and timely technical support to Digital Marketing customers via telephone and email. They handle complex and technical support issues with varying degrees of priority, all while ensuring customer satisfaction. Technical Support Consultants address incidents within predetermined service levels, requiring the ability to multitask and prioritize effectively. They undertake assigned projects and support team members, representing Adobe in a professional manner. Responsibilities Provide technical support via telephone and email, thoroughly logging all interactions in respective support cases. Participate in weekend or holiday coverage on a rotational basis with the team. Validate and report customer-submitted product bug reports with precision. Educate customers on the use of Digital Marketing products. Handle projects expertly and within stated timelines. Fully own cases and contribute to the success of global teams. Identify trends and potential issues, communicating them promptly to affected parties. Support sustainable and scalable software solutions for Adobes largest customers. Maintain accurate and complete product documentation. Treat each case as an opportunity to delight customers, despite factors outside the consultants control (such as product limitations or dependencies on third parties). Assist in special projects and other duties as assigned. Best Regards, Rashida P Email - rashida@omhra.in https://www.linkedin.com/company/om-hra-pvt-ltd/mycompany/