Admission Counsellor

Job Title: Admission Counselor

Location: Site 2, Sector 55, Off Golf Course Road, Gurugram, Haryana, India – 122011
Employment Type: Full-Time
Salary: ₹30,000–₹40,000 per month
Age Bracket: Up to 30 years

Organization Overview:

This is a not-for-profit international school promoting globally recognized IB education in India, offering classes from Toddlers to Grade XII. The institution provides an advanced educational environment with a strong emphasis on safety and student wellbeing.

Role Summary:

The Admission Counselor plays a vital role in interacting with parents seeking admission for their children. The role involves guiding and counseling them effectively, addressing their concerns, and helping them make an informed decision. The goal is to convert inquiries into admissions by establishing trust and providing accurate information.

Key Skills:

• Excellent communication and interpersonal skills (in-person, phone, and email)
• Flawless spoken and written English
• Ability to deliver outstanding customer experience
• Strong rapport-building capabilities
• Process-driven mindset
• Result-oriented approach
• Ability to collaborate with cross-functional teams in a dynamic environment

Detailed Responsibilities:

• Scheduling:
• Promptly call parents who have enquired through various channels
• Schedule campus visits and meetings
• Counseling & School Tours:
• Meet and counsel visiting parents (scheduled or walk-in)
• Understand their requirements and provide relevant school information
• Process Adherence:
• Ensure all steps of the admissions process are followed thoroughly
• Conversions:
• Maximize conversion of leads into confirmed admissions
• Lead Nurturing:
• Maintain engagement with prospective parents through timely follow-ups via calls, emails, or messages
• Reporting:
• Maintain and process lead data using CRM tools
• Provide regular updates to leadership and remote teams
• Competition Awareness:
• Stay informed about offerings of competitor schools in the area
• Community Outreach:
• Build relationships with nearby preschools and parent communities to generate referrals
• Parent Engagement:
• Understand and empathize with the concerns and mindset of parents
• Feedback Collection:
• Provide relevant feedback from parents to marketing, academic, and administrative teams

Job Type: Full-time

Pay: ₹40,000.00 - ₹45,000.00 per month

Work Location: In person