Administrator L3

Role : SDWAN / Network Engineer L2
Band : B2
Exp: Over all 7+ Yrs / Relavent 5+ - L2/ L2+ / Basic L3 Expert
Rate: 110K to 120K/ M
Shift : Rotational + 5 Day WFO
Location : Pune/ Hyd Only
Interview : 2 Rounds (Tech + Communication)
***Strong Communication***
Please ensure the candidate demonstrates expertise in the skills listed below and reflects them in the resume
JD:
Primary Role

Ensure stability and performance of deployed sites; handle escalations and troubleshoot issues across SD-WAN and LAN environments.

Responsibilities

Issue Resolution

• Troubleshoot hard-down scenarios , routing/switching issues.
• Handle L2/L3 escalations for SD-WAN and LAN devices.

Performance Monitoring

• Monitor network health using VCO , Meraki Dashboard , and Aruba Central .
• Identify and resolve performance bottlenecks .

Configuration Audits

• Validate deployed configurations against design.
• Recommend and implement corrective actions .

Customer Support

• Act as a technical point of contact for post-deployment issues.
• Provide RCA and resolution plans for recurring issues.

Protocol Expertise

• Strong understanding of:
• • QoS, DHCP, NTP, SNMP, SSH, IPSec
  • Routing protocols : OSPF, EIGRP, BGP
  • Inter-company routing and packet flow analysis

Experience Requirements

• 5–7 years of L2 experience with deep troubleshooting .
• Experience with:
• • VCO VeloCloud Orchestrator
  • Network control, management, and security protocols (as listed above)

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Do

• Ensure timely response of all the tickets raised by the client end user
• Service requests solutioning by maintaining quality parameters
• Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep
• Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe
• Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction
• Provide an acceptance and immediate resolution to the high priority tickets/ service
• Installing and configuring software/ hardware requirements based on service requests
• 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations
• Provide application/ user access as per client requirements and requests to ensure timely solutioning
• Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer
• Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction
• Coordinate with on-site team for complex problem resolution and ensure timely client servicing
• Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner

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Deliver

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