Administrative Coordinator, Professional Services

About the Role

We re looking for a sharp, detail-obsessed administrative professional to support our Professional Services team in driving success across Service and Success Package projects. This role is perfect for someone who enjoys tracking moving pieces, loves a good spreadsheet, and thrives on keeping teams on track and stakeholders in the loop.

This is not your average admin gig. Think less calendar wrangling, more operational quarterbacking. You ll be a key player in ensuring visibility, accountability, and smooth delivery across our project portfolio.

Responsibilities

Project Plan and Program Support

• Maintain and update Service and Success Package project plans, ensuring task owners, timelines, and dependencies are current


• Partner with Project Managers to monitor project status, flag risks, and surface gaps across timelines, budgets, and resource allocations


• Support program-level reporting and trend identification to help reduce non-billable time and increase on-time, in-scope delivery

Stakeholder Reporting and Communications

• Prepare monthly utilization and performance reports for internal and external stakeholders, including visual dashboards and narrative summaries


• Track contract consumption against forecasted hours and raise alerts on over or under-utilization


• Coordinate internal check-ins and retrospectives to support continuous improvement

Survey and Feedback Administration

• Manage the distribution and collection of customer satisfaction surveys following project engagements


• Compile and analyze survey data to identify trends, share wins, and inform delivery adjustments

Required Qualifications

• 2+ years in an administrative, operations, or PMO support role, ideally within professional services or SaaS


• Strong organizational skills, with the ability to manage multiple priorities


• Confident using tools such as Excel, Google Sheets, Smartsheet, or project management platforms (e.g., Asana, Jira, ClickUp)


• Strong communication skills, especially when summarizing data or coordinating across roles


• Comfortable navigating ambiguity, asking clarifying questions, and offering practical solutions

Preferred Qualifications

• Experience in a customer-facing professional services environment


• Familiarity with Salesforce or similar CRM/reporting tools


• Exposure to project forecasting, billing, or time tracking data

Reasons to join our Team:

StarRez is not just a workplace it s a place to belong, build, and grow.

• A Culture That Lasts:

  Many of our team members have been with us for 20+ years a testament to our people-first philosophy.

• Global Impact, Local Ownership

  : Join a team that spans across Australia, the USA, the UK, and Canada, working on industry-leading solutions, while building the centre up from ground up.

• Long-Term Vision:

  We re not here for short-term gains. We invest in our people for the long haul, creating an environment where you can grow, lead, and thrive.

• Innovation with Stability

  : Backed by Vista Equity Partners, we combine the agility of a scaling SaaS company with the stability of long-term industry leadership.

• Z-Factor:

  We take pride in our culture of passion, care, and high performance. The Z-Factor defines how we support our teams, foster growth, and ensure that everyone at StarRez thrives.

Even if you dont have all of the Preferred Qualifications listed above, but feel you have what it takes to succeed in the role, we would love to hear from you!