Admin & Front Office Executive

Luxebrown USA is a premium luxury salon offering world-class beauty and grooming services. We pride ourselves on creating an exceptional experience for our discerning clientele by combining top-tier service with a sophisticated ambiance. We are looking for a highly professional and dynamic Admin cum Front Office Executive to be the face of our salon and ensure seamless administrative operations.

Roles & Responsibilities

Front Office Operations

• Greet clients warmly and ensure a luxurious first impression.
• Handle all incoming calls, emails, and walk-in inquiries professionally.
• Manage appointment bookings, rescheduling, and cancellations with precision using the salon’s software system.
• Maintain a clean, organized, and inviting reception area aligned with the brand’s standards.

Client Experience

• Provide clients with detailed information about salon services, products, and promotions.
• Offer refreshments and ensure waiting clients are comfortable.
• Handle client complaints or feedback gracefully and escalate when necessary.

Administrative Tasks

• Maintain and update client records, including service history and preferences.
• Handle billing, invoicing, and daily cash/card payment reconciliations accurately.
• Oversee inventory levels for salon products and coordinate restocking with suppliers.
• Prepare and share daily, weekly, and monthly reports on appointments, sales, and client feedback with management.
• Assist in creating staff schedules and ensuring operational efficiency.

Coordination & Support

• Act as a central point of communication between the salon team and management.
• Coordinate with vendors, suppliers, and maintenance staff to ensure smooth operations.
• Support marketing efforts by promoting events, packages, or offers via social media or in-store.

Skills & Qualifications

Required Skills:

• Strong communication and interpersonal skills to interact with high-end clients.
• Excellent organizational abilities to manage appointments, inventory, and administrative tasks.
• Proficiency in salon software and MS Office Suite (Word, Excel, PowerPoint).
• Ability to resolve client concerns effectively and deliver exceptional service.

Preferred Qualifications:

• Bachelor’s degree/diploma in administration, hospitality, or a related field.
• Minimum 1-2 years of experience in front office or administrative roles, preferably in luxury or hospitality settings. (Even Fresher can apply)

Key Attributes

• Professional appearance and demeanor.
• Attention to detail and accuracy in all tasks.
• Proactive, with strong problem-solving skills.
• Team-oriented with a focus on collaboration.
• Customer-centric mindset to deliver a five-star experience.

Salon Timing : 9:30 A.M - 10:00 P.M

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

Location:

• Ernakulam, Kerala (Required)

Work Location: In person

Expected Start Date: 01/02/2025