Accounts Receivable Analyst

As an Analyst - Financial Planning & Analysis, your role involves reviewing all documents supporting customer claims, disputing claims including shortages and pricing deductions, retrieving data from customer portals, contacting customers via email to resolve pending deductions, validating allowances, issuing credits to customer accounts, documenting actions in ERP system, supporting monthly accounting close process, identifying areas for process improvement, ensuring timely transaction processing, reviewing disputes with the US office, escalating issues as needed, and maintaining customer updates. Your key responsibilities include: - Reviewing all documents supporting customer claims - Disputing claims including shortages, pricing deductions, and violations - Retrieving data from customer web portals - Contacting customers via email to resolve pending deductions - Validating all agreed allowances for accuracy - Issuing credits to customer accounts - Documenting all actions taken in ERP system - Supporting monthly accounting close process - Identifying and implementing areas for process improvement - Ensuring timely transaction processing - Reviewing disputes with the US office - Collaborating on business strategy with the US office - Escalating issues to supervisor/manager as needed - Maintaining customer updates Qualifications required for this role: - 0-5 years of relevant experience in accounts receivable - Degree with strong math and solid analytical skills - Experience working with Retail/Wholesale accounts is a plus - Effective analytical, problem-solving, and decision-making skills - Excellent oral and written communication skills - Ability to work in cross-functional teams - Strong organizational, negotiation, motivational, follow-up, and time management skills - Ability to handle multiple priorities and multitask - Intermediate Excel skills (knowledge of V-Look up is an advantage) - Knowledge of Factoring is a value addition - Strong computer skills with ERP system experience As an Analyst in Financial Planning & Analysis in the IT Services & Consulting industry within the Finance & Accounting department, your role will involve handling chargeback analysis, analytical skills, time management, ERP system proficiency, accounts receivable, accounting principles, Excel proficiency, negotiation skills, problem-solving abilities, organizational skills, finance knowledge, and effective communication.,