Accounting Services Associate III

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Job Summary

We are looking for a skilled and motivated Accounting Associate III – Accounts Receivable to join our finance operations team. This role will be responsible for Cash Application, Billing, and Collections activities for global customers, ensuring timely payments, maintaining AR health, and resolving billing disputes. The ideal candidate will have a strong foundation in accounting principles, excellent communication skills, and the ability to work collaboratively with internal and external stakeholders.

Key Responsibilities

• Manage end-to-end processes for Cash Application, Billing, and Collections.
• Track and report actual billing, collections, and cash application performance against monthly targets.
• Perform quality reviews of billing and cash application transactions.
• Conduct follow-ups through emails and phone calls to ensure timely collections.
• Investigate and escalate billing issues and disputes to relevant stakeholders.
• Respond to and resolve customer and business queries related to invoices.
• Research and analyze disputes and deductions using ERP systems.
• Collaborate with internal teams to gather documents for resolving billing issues.
• Monitor and maintain assigned accounts to ensure they meet collection status benchmarks.
• Escalate customer claims of incorrect billing or responsibility concerns as needed.
• Deliver high-quality customer service by responding to inquiries professionally and promptly.
• Prepare and present reports using Excel and PowerPoint.
• Maintain a continuous improvement mindset with a willingness to learn and grow.
  

Required Skills And Qualifications

• Graduate in Commerce or Accounting discipline.
• 2–3 years of relevant experience, ideally in a BPO or shared services environment.
• Strong working knowledge of Accounts Receivable processes (preferably end-to-end).
• Hands-on experience in Billing, Cash Application, and Collections.
• Good command over MS Office tools, especially Excel and PowerPoint.
• Excellent oral and written communication skills.
• Ability to analyze past-due receivables and take corrective actions.
• Strong attitude to learn, adapt, and stay committed in a team environment.
• Willingness to work in rotational shifts or as per business requirements.
• Experience working with SAP or S4HANA systems.
• Experience in conducting operational reviews with clients and senior management.
  

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to FTADAAA@conduent.com. You may also click here to access Conduent's ADAAA Accommodation Policy.At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.