Account Manager

Key Responsibilities:

HCL Or Hexaware client handling is must.

Client Relationship Management

• Serve as the primary point of contact for assigned key accounts.
• Develop and maintain strong, long-term relationships with client stakeholders (HR, Hiring Managers, Procurement).
• Understand clients business needs, challenges, and IT talent requirements.
• Conduct regular client meetings, QBRs, and satisfaction surveys to ensure high levels of engagement.

Business Development

• Identify new opportunities within existing accounts to upsell/cross-sell IT staffing solutions.
• Support the sales team in onboarding new clients and transitioning them into managed accounts.
• Drive revenue growth by expanding service offerings and placements.

Talent Delivery Coordination

• Work closely with recruitment teams to align delivery efforts with client expectations.
• Prioritize job requirements, provide feedback on submittals, and manage interview processes.
• Ensure timely delivery of qualified candidates for contract, contract-to-hire, and direct-hire roles.

Account Operations

• Track account performance, fill ratios, and SLAs; report on KPIs and client satisfaction.
• Manage contracts, pricing, negotiations, and ensure compliance with client agreements.
• Address and resolve escalations quickly and professionally.

Qualifications:

• Minimum

  7 years of experience

  in account management or client services within an

  IT staffing or consulting firm

  .
• Proven track record of managing large enterprise or mid-market clients.
• Strong understanding of IT job roles, technologies, and hiring processes.
• Excellent communication, negotiation, and interpersonal skills.
• Ability to work in a fast-paced, target-driven environment.