Account Manager, Security Access Service Edge

• Developing and maintaining a close relationship with the customer throughout the whole customer lifecycle.
• Driving customer adoption of newly released product features
• Working closely with the Sales team on building customer strategies, ensuring new opportunities are identified and managed
• Taking part in the pre-sales process and handshake with Sales to ensure a smooth customer on-boarding
• Advocating customers’ needs, and influencing the product roadmap according to customers’ priorities
• Ensuring customers are ready to be a reference for Sales & Marketing efforts
• Maintaining and overseeing product knowledge-base guides and leading the development of a support community.
• Developing and executing account mapping to achieve quota for your assigned territory.
• Managing the post-sales cycle for key enterprise deals.
• Fostering growth & tracking renewal and sales pipeline by engaging with internal account teams, key partners, existing customers.
• Presenting to customers and resellers as a sales expert in Secure Service Edge and SASE solutions.
• Delivering regular QBR's and technical presentations.
• Developing and leveraging executive relationships.
  

Qualifications

• 4+ years of experience as a Sales Executive/Account Manager
• Knowledge in CSM/Account management or similar customer-facing position, preferably working in the SaaS or cybersecurity sector
• Proven ability to develop and cultivate lasting customer relationships
• Technological mindset – able to have a technological discussion with IT managers and senior stakeholders, as well as high-level technical meetings.
• Experience getting into and successfully interfacing with “C” levels.
• Self-motivated and 'Whatever it takes' attitude to assist in closing a deal and deliver quota results.
• Exceptional written and verbal communication skills and the ability to convey complex technical messages in a clear and simple way
• Strong team player and collaborator
• Degree in a related field, Business, Computer Science or Information Technology preferred
• Must be eligible to work in the India without sponsorship from an employer now or in the future.
• The reading, writing, and speaking language requirements (Hindi + English)