Account Manager - Sales & Marketing

A.

To achieve and exceed gross profit targets by developing existing clients, through upsell & cross sell, in the Indian market through face to face consultative selling. Levereging collective subject matter expertise to acquire new business from identified list of accounts.

B.

Account Management

• Acquire an in-depth understanding of the Corporate segment within the geographic territory to identify key clients and to promote and sell the entire range of Intl.SOS services.
• Follow the Value Selling model and Account management practices.
• Work to follow the standard renewal process to renew existing business.
• Drive the growth of cross border sales through proactive cooperation with other regions and the Global Accounts team.
• Maintain accurate sales forecasting and client engagement journey through the CRM system.
• Continually evaluate progress within the market segment against pipeline objectives, revenue and profit targets and client key account plans.
• Ensure the professional standard of all written all client proposals, tender documents and communication is adhered to, in line with company standards and pricing procedures.
• Manage the implementation of new business won, to ensure that all administrative, operational and financial activities are in place to ensure high levels of service to clients.
• Work with the relevant Marketing Manager to increase awareness of the products & services through conferences and symposiums as appropriate.
• Work with partner organizations closely and promote their services to all clients and further establish International SOS as a broker of capability.
• Work with distribution channels to make further penetrate in existing accounts.

C.

Required

• Skills / Knowledge: IT literate and proficient in the use of computer software including Microsoft Outlook, Excel, Power Point.
• Persuasive, articulate and able to work with and influence people at all levels, diverse background/ industries and personalities.
• Self motivated and possess aggressive sales personality that helps in achieving quantitative results.
• Able to work in a calm, logical and professional manner at all times.
• Good organizational and administrative skills.
• Creative & out of the box thinking.
• Report writing skills.

Required

Customer

• Actively listens and seeks information, identifies customer/client need and checks understanding, builds rapport, develops relationships with key customers/clients, confident in building relationships at all levels.

Communication

• Excellent written & oral communication in English is a must; good knowledge of local language.
• Actively listens, checks understanding, uses language and tone appropriate for the audience, expresses ideas clearly and logically, builds rapport, and manages the emotions of self and others.

Attention

• Follows established procedure, develops systems to check accuracy such as checklists, and uses quality assurance techniques.

Problem

• Ability to define problems, analyzes possible causes, review options with Manager and implement most feasible option.

Teamwork

• Actively encourages a team culture, performs own team duties responsibly and effectively, builds trust and supports team members.

Result

• Effectively sets and achieves realistic goals, monitors own progress and assesses quality, develops and follows action plans, seek feedback and modifies accordingly.

Initiative

• Proactive, generates creative solutions, uses different approaches to resolve issues, generates ideas for improvement, and takes productive action without being asked.

Ability

• Maintains performance under pressure, manages stress, identifies ways to reduce work stress, uses appropriate coping mechanisms.

Adaptability

• Successful performance in changing environments, positive attitude to change, willing to use new techniques, modifies behavior successfully in response to change.

Required

• +7 years years of proven sales experiences in solution selling to multinational organizations Experience of working in a matrix organization is preferable.

Required

• Minimum graduate (any stream). MBA qualification will be an advantage.

Required

• English and local language.

Travel

• As and when required.