Account Manager

About Us

Forthcode Technologies is a leading provider of software solutions for inflight retail and catering management in the aviation industry. Our innovative solutions are transforming the onboard experience for airlines, catering companies, and passengers alike. With a growing client base across the aviation sector, we are passionate about technology and committed to excellence in customer satisfaction.

Position Overview

We are looking for a proactive and driven Account Manager to join our team and manage relationships with our airline clients. This role is open to early-career professionals who have strong communication skills, an eagerness to learn, and a passion for customer success. The Account Manager will play a key role in ensuring client satisfaction and supporting the adoption and usage of our digital platforms.

Key Responsibilities

• Act as the primary point of contact for assigned airline clients.
• Understand and document client needs, offering tailored solutions.
• Build and maintain strong, long-lasting client relationships.
• Collaborate with internal teams (Sales, Product, Development, and Support) to ensure seamless service delivery.
• Communicate the value and functionality of our digital platform clearly to clients.
• Support the implementation, training, and adoption of our solutions.
• Track and analyze client performance metrics to identify areas for improvement.
• Stay updated with industry trends and share insights with clients.
• Identify opportunities for upselling and cross-selling additional services.

Qualifications

• Bachelor’s degree in Business Administration, Marketing, or a related field.
• Candidates with minimum 2 years of experience in a client-facing role are welcome.
• Strong communication and interpersonal skills.
• Problem-solving mindset with a customer-first attitude.
• Ability to work both independently and collaboratively in a dynamic environment.
• Willingness to travel occasionally for client meetings or industry events.
• Fluency in English is required; additional languages are a plus.
• Nice to have: familiarity with airline operations or aviation tech.

What We Offer

• An opportunity to work at the forefront of aviation tech innovation.
• A collaborative and inclusive work environment.
• Continuous learning and growth opportunities.
• Direct exposure to leading airline clients and global operations.