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Mycitypune
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Account Manager

Account Manager

6 - 7 years

|

1 - 3 Lacs

pune maharashtra india

Posted:7 hours ago| Platform: Foundit logo

Apply

Skills Required

crm client accounts reporting forecasting cross team collaboration issue resolution

Work Mode

On-site

Job Type

Full Time

Job Description

Key responsibilities

Client relationship management:
Act as the main point of contact, build strong relationships, and act as a trusted advisor to clients and stakeholders.
Client needs and satisfaction:
Understand client needs, develop and implement strategic plans to meet them, and take initiatives to increase customer satisfaction and retention.
Internal coordination:
Liaise with internal teams (sales, marketing, project management) to ensure the successful and timely delivery of products or services that meet client objectives.
Account growth:
Identify and pursue new business opportunities within existing accounts, upsell products and services, and contribute to sales quotas.
Reporting and forecasting:
Prepare and deliver reports on account status, track key account metrics, and provide forecasts.
Issue resolution:
Handle client requests and resolve issues or escalations as needed.

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