Account Management- Team Lead (Pune)

Medi Assist

4 - 6 years

4 - 6 Lacs

pune

Posted:6 days ago| Platform:

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Skills Required

tpa grievance handling blended process solving queries insurance broking medical insurance voice process email process chat process healthcare customer retention hospital customer handling

Work Mode

Work from Office

Job Type

Full Time

Job Description

POSITION:

PURPOSE OF ROLE:

Roles and Responsibilities:

Review the reports sent by the team members and take necessary actions (issues with respect to claim registrations) based on the report.
Coordinate with front end team and help in getting the claims registered.
Conduct weekly/monthly one on one review with the team members to understand their concerns and help simplify the process.
Review the claims dump along with front end team and take necessary action for IR raised, reopening the claims, dummy claims as appropriate.
Review the feedback received from the customers.
Rework on the low ratings and identify the areas of improvement and implement process improvements.
Team management

Key Results and Outcomes driven by this role:

Technical Competencies

Behavioural competencies

Problem Solving
Active listening People Management Excellent Communication

Interested candidates can share their CVs to abhilasha.dutta@mediassist.in or WhatsApp to 8050700698

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