Account Director in Ed tech domain (K12) with 12+ Years Experience

Key Account Manager

Total years of Experience - 12-15 years

Market understanding

Domain

Location

Core Responsibilities:

Customer Insight & Foresight

• Anticipate evolving customer needs and translate insights into internal strategies.

Solution Ownership

• Design impactful, cross-functional solutions tailored to customer challenges.

Strategic Influence

• Offer proactive business insights that strengthen the customers market position.

Account Growth & Profitability

• Drive revenue expansion and maintain margins through account mining and opportunity creation.

Delivery Governance

• Oversee execution, track project health, and ensure seamless delivery in coordination with operations.

Relationship Leadership

• Build and maintain trust across all customer levelsfrom operational stakeholders to the C-suite.

Contact Matrix Management

• Map and manage key relationships to strengthen engagement and expand influence.

Cross-Functional Alignment

• Inspire and align internal teams (without direct authority) through clear direction and collaboration.

Time & Priority Management

• Balance internal coordination and external engagement to maximize value creation.

Key Accountabilities

• Deepen and expand customer relationships across key accounts.
• Collaborate with sales to unlock new revenue streams.
• Partner with delivery to ensure customer satisfaction.
• Achieve defined growth targets within assigned verticals.

Consult For

• Key team changes impacting delivery.
• Leadership changes within client organizations.
• Major client feedbackpositive or negative.

Inform For

• Significant delivery issues or project delays.
• Resource gaps threatening timelines.
• Exit of critical internal delivery team members.

Mandatory Skills

• Relationship Building
• Marketing
• Account Management
• Business Development
• Customer Retention
• Business-to-Business (B2B)
• Sales Management
• Strategic Public Relations Planning
• Matrixgold
• Customer Relationship Management (CRM)
• Client Relations