Job
Description
When you join Accurate Background, you play a vital role in ensuring that every hire marks the beginning of a success story. Your contributions are instrumental in helping us achieve our mission of enhancing the background screening experience by providing visibility and insights, empowering our clients to make well-informed, unbiased decisions. As a member of our team, your responsibilities will include: - Ensuring high customer satisfaction by collaborating with internal teams to deliver a seamless customer experience - Educating clients on best practices tailored to their program and business needs, establishing yourself as a trusted advisor - Maintaining a consistent level of technical readiness and industry expertise - Providing accurate information via phone and email regarding client portals, products, services, and account details - Conducting initial triaging and managing escalations of client concerns to resolution - Identifying root causes of turnaround time issues and implementing process improvements - Reviewing account setups and suggesting enhancements - Facilitating accurate submission of implementation tasks - Training and onboarding new client users as required - Communicating compliance and technical solutions in a clear, client-friendly manner - Offering updated pricing for new packages or a la carte options - Providing support and guidance on invoice-related inquiries - Understanding and advising on ATS integrations - Successfully resolving client escalations - Identifying obstacles, making decisions, and effectively communicating solutions Qualifications: - Previous experience handling time-sensitive issues in a fast-paced environment - 4-5 years of customer service experience - Preferred experience in the background screening industry - Strong interpersonal skills - Excellent written and verbal communication skills with a focus on issue identification, troubleshooting, and conflict resolution - Ability to prioritize and manage multiple tasks concurrently - Effective time management and organizational skills - Analytical and problem-solving abilities - Capability to work independently and collaboratively within a team - Quick learner with strong knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook) and Salesforce The Accurate Way: At Accurate, we foster a dynamic and growth-oriented environment with a firm commitment to diversity and inclusivity. Our core values Take Ownership, Be Open, Stay Curious, Work as One guide our actions and define our principles. Here's what they entail: - Take ownership: Be accountable, responsible, and trustworthy, always striving for your personal best - Be open: Embrace new ideas and perspectives, communicate openly and respectfully, and appreciate differences - Stay curious: Challenge the status quo, seek new solutions, and continuously grow and improve - Work as one: Prioritize customer and employee well-being, collaborate across teams, and ensure collective success About Accurate Background: Accurate Background aims to kickstart every hire as a success story. As a reputable provider of employment background screening and workforce monitoring services, we empower companies of all sizes to make informed hiring decisions promptly. With a dedicated team, advanced technology, extensive coverage, and search options, we elevate your business while safeguarding your brand and personnel. Special Notice: Accurate is vigilant against fraudulent job postings and individuals misrepresenting themselves as employees of the company. We do not conduct interviews via text or email or request personal financial investments for employment. Legitimate communication from Accurate employees will only come from "@accurate.com" email accounts. If you encounter any suspicious activity, please contact humanresources@accurate.com.,
