ACCOUNT ASSISTANT

As a Sales & Marketing professional in Ahmedabad, GJ, IN, your primary responsibility is to ensure quality and timely service delivery to customers in your area, guaranteeing overall customer satisfaction. This involves scheduling consumer appointments and allocating Colour Consultants (CC) on a daily basis, based on factors such as geographical spread, availability, and consumer requirements. It is crucial to make sure that all necessary colour tools and equipment are readily available with the colour consultants at all times. You will conduct extensive market visits with each colour consultant to identify gaps in service delivery and opportunities for improvement. Analyzing customer satisfaction scores and CC performance metrics will allow you to take corrective actions when necessary. Additionally, you will oversee backend processes such as timely delivery of swatches and invoices, ensuring smooth operations. Maintaining a positive work environment that enhances team performance is vital. You should be adept at identifying resource requirements, delegating responsibilities effectively, and providing training to new team members while retraining existing ones. Monitoring performance, setting objectives, and formulating plans to achieve volume and profit targets are key aspects of your role. In terms of recruitment, induction, and team management, you will assist in hiring Colour Consultants, ensure proper induction processes for field readiness, and handle administrative areas like salary disbursement and report submission. Keeping the team motivated through formal and informal interactions and promptly addressing any issues that may arise are critical for team success. You will be responsible for preparing and maintaining various reports related to service delivery and backend processes, analyzing the data to drive further improvements and actions. Your attention to detail and proactive approach will contribute to the overall success of the sales and marketing operations in your area.,