Academic Counsellor

Mumbai, Lower Parel

Job Description
Work Timings: 10:15 am - 7:15 pm Working Days: Monday - Saturday Reports to: Team lead / Sales Manager Work Mode: 100% Work from Office About the Role: As an Associate Academic Counselor, you will play a key role in guiding prospective students through their educational journey. You will counsel students digital marketing courses, providing valuable career advice and answering their queries. In addition to managing student communications, you will mentor junior counselors and contribute to meeting set sales targets. This role requires passion for education, a strong ability to connect with students and parents, and the drive to help them succeed in their career paths. What You'll Do: Student Counseling & Guidance: Counsel students about digital marketing courses, helping them choose the right path based on their interests and career aspirations. Communicate with students and their parents both in-person and over the phone, answering their queries and guiding them through the course options. Provide expert advice on career opportunities and guide students through their learning journey. Mentorship & Team Collaboration: Mentor and support junior counselors to help them improve their counseling skills and achieve their individual targets. Assist in training new team members and ensure consistent performance across the counseling department. Target Achievement & Reporting: Consistently meet daily, weekly, and monthly targets related to student counseling and course enrollment. Calculate conversion rates and ensure efficient follow-ups with leads. Use CRM tools and sales automation systems to generate reports, track conversions, and improve sales performance. Additional Responsibilities: As a senior counselor, take on additional responsibilities as required, including but not limited to managing complex student queries, handling escalations, and overseeing larger student groups. Must-Have: Experience: 1-2 years of experience in counseling or sales, preferably in the EdTech industry. Skills: Fluent written and spoken English. Communication: Excellent interpersonal skills, active listening, and the ability to engage and inspire students. Sales & Counseling: Interest and experience in sales and educational counseling, with a strong goal-oriented mindset. Tech-Savvy: Familiarity with CRM systems and sales automation tools. Should Have: Ability to manage multiple tasks and priorities effectively in a fast-paced environment. Demonstrated leadership potential and a willingness to take on additional responsibilities as you grow in the role. Nice to Have: Prior work experience in an EdTech company, preferably within a student counseling or sales role. Certifications or knowledge in digital marketing or education counseling. Requirements Expected Deliverables / KPIs: Calls: Minimum 60-80 connected calls per day. Revenue Targets: Consistent achievement of weekly revenue targets in line with batch requirements. Talk Time: 2-3 hours of active talk time per day on average.