Academic Counsellor

Job Title: Academic Counsellor

Department:

Job Summary:

The Academic Counsellor will guide prospective and enrolled students in selecting appropriate computer courses based on their educational background, career goals, and interests. The role involves handling inquiries, explaining course structures, converting leads into admissions, and providing continued support throughout the student lifecycle.

Key Responsibilities:

1. Student Counselling & Conversion

• Counsel walk-ins, telephonic, and online inquiries about courses offered.
• Understand student requirements and recommend suitable computer/IT courses (e.g., MS Office, Tally, Python, Web Development, etc.).
• Convert leads into admissions and meet monthly targets.

2. Admissions Process

• Provide complete information on admission procedures, fees, batch schedules, and certifications.
• Assist in enrolment and documentation.
• Coordinate with faculty and admin for smooth onboarding of students.

3. Student Support

• Maintain regular contact with students to ensure course satisfaction and resolve queries.
• Track student progress and feedback.
• Handle grievances with empathy and problem-solving approach.

4. Database Management & Reporting

• Maintain student records, follow-up trackers, and inquiry databases.
• Generate weekly/monthly reports on walk-ins, admissions, drop-outs, etc.

5. Marketing & Outreach

• Participate in local marketing campaigns, school/college tie-ups, and workshops.
• Promote courses through social media or digital platforms if required.

6. Coordination

• Coordinate with faculty for scheduling demo classes or doubt-clearing sessions.
• Work closely with the Center Manager on promotional strategies and student engagement activities.

Required Qualifications & Skills:

• Bachelors degree any
• 1–3 years of experience in counselling, preferably in an educational or computer training setup
• Good communication (English, Hindi, and local language)
• Basic computer skills (MS Office, Email, CRM software)
• Positive attitude and student-friendly approach
• Ability to meet targets and manage time efficiently

Preferred Skills:

• Knowledge of IT courses, software tools, or certifications
• Experience in academic advising or career counselling
• Sales mindset with customer service ethics