3rd Line - IT Support Engineer

Please share your CV on dhanashree.kumbhare@randstad.in As a 3nd Line IT Support Engineer, you will be responsible for providing technical support to end users, troubleshooting issues, and maintaining IT infrastructure. Your primary focus will be on the Microsoft stack, including Microsoft 365, Azure, Windows Server, and related services. You will act as an escalation point for Level 1 support and work closely with the wider IT team to ensure the smooth operation of IT systems within a fast-paced business. Key Responsibilities: Key focus on helpdesk service tickets, ensuring timely manner and first time resolutions are focus. Provide second-line technical support for desktops, laptops, mobile devices, and applications, AI tools and SAAS based systems. Troubleshoot and resolve Microsoft 365 (Exchange, SharePoint, Teams, OneDrive) and Azure-related issues. Support and maintain Windows Server environments, including Active Directory, Group Policy, and security configurations. Assist with network troubleshooting, including VPN, firewalls, and general connectivity issues. Monitor system performance, identifying and resolving issues proactively. Manage and support endpoint security solutions and compliance policies. Assist in the deployment and administration of cloud-based services. Document and update technical procedures, solutions, and IT policies. Provide support for Microsoft Teams and SharePoint collaboration tools. Work closely with Level 3 support and third-party vendors for complex escalations. Train and mentor staff as needed. Participate in IT projects, including cloud migrations, security enhancements, and software rollouts. Essential At least 5 years experience in a 3nd Line IT support role within a corporate environment. Strong expertise in the Microsoft stack, including Windows 10/11, Windows Server (/2019/2022), Microsoft 365, and Azure. Experience supporting Active Directory, Group Policy, DNS, and DHCP. Desirable • Microsoft certifications (e.g., MS-900, AZ-900, MD-102, MS-102, or equivalent experience). • Experience in the maritime, logistics, or data intelligence industries.