Posted:6 days ago|
Platform:
On-site
Full Time
Role : Applications support Experience : 5+ years Location : Trivandrum, description : Monitor application performance and implement enhancements to ensure stability. Apply automation and software solutions to streamline manual tasks. Diagnosing and resolve issues on various application platforms, including data platforms, databases, API services, batch processes, and CRM applications. Address issues related to operating systems, networking, and databases in both cloud and on-premises environments. Handle live production incidents and debug application and infrastructure issues. Develop enhancements to improve system software performance, availability, and reliability. Work closely with software engineers and QA teams to meet non-functional requirements. Document system knowledge and create runbooks for critical information. Maintain and monitor the deployment of servers, Docker containers, and databases. Log tickets in IT service management tools and ensure they are resolved. Work in various shifts including holidays and weekend on a rotation basis. Work within Agile and Kanban methodologies to manage planned and unplanned tasks. Coordinate with the team to ensure tasks are completed and maintain continuity in work. Prepare status reports, support metrics, and communicate with stakeholders. Possess strong communication skills to coordinate with US and India teams. Show willingness to learn from senior team mentors to enhance understanding and skills. Demonstrate eagerness to take on tasks outside routine or comfort zone and be a self-starter. (ref:hirist.tech) Show more Show less
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Trivandrum, Kerala, India
Salary: Not disclosed
Trivandrum, Kerala, India
Salary: Not disclosed