WTW Walkin Drive | Pension Admin | 11th July

Designation: Advisor

Experience: O - 5 Years

Salary: Upto 4LPA

Location: Thane

Shift timings: 6:30AM to 3:30PM & 1:30PM to 10:30PM

Responsibilities:

• Communicate effectively with client/members via the telephone, remembering each caller will
  have a different level of understanding. Record each call as they occur.• Consistently provide a quality customer experience to clients/members.• Continuously seek to identify areas where the service to clients/members could be improved andcommunicate to the Senior Administrator/Team Leader.• Deal with queries and requests by the use of standard letters and reference to procedures.• Recognise and escalate potential problem and potential complaint cases.• Ensure complaints procedure is adhered to and that all complaints are immediately notified to Senior Administrator.• Seek clarification where errors are made.• Monitor own workflow to ensure service levels are achieved.• Prioritise and manage own workload and maintain a rolling schedule of objectives.• Accurately perform manual calculations.• Know and live the firms values.Operations Management/Operational Effectiveness• Participate and contribute in team huddles.• Proactively support key initiatives that have been delivered to implement change.• To ensure any feedback (including breach/errors) found in the process is informed to the teamManager instantly.

Relationship management
• Assist the wider team in more complex / project work when required.• Accountable for own development, identifying and raising any learning needs with AdministrationCo-ordinator.• Understand your role within the team.• Support colleagues for holiday cover and workload peaks.• Update and maintain skills matrix.

Requirements:
Experience - 6 months to 8 years

Criteria:
Must have completed full-time graduation.Good communication and interpersonal skills.

Experience in Pension/Insurance (International) preferred.

Immediate joiners preferred

Perks & Benefits:
Hybrid work model.Transportation facility.Work Life Balance.Positive work culture.