Workshop Operations Management – Oversee day-to-day workshop activities including service, repairs, and delivery timelines to ensure smooth workflow. Team Leadership – Supervise, train, and motivate service advisors, technicians, and support staff to maintain high service standards. Customer Satisfaction – Handle escalated customer issues, ensure prompt resolution, and maintain high CSI (Customer Satisfaction Index) scores. Quality Control – Monitor and ensure adherence to KTM service protocols, safety standards, and quality check processes before vehicle delivery. Inventory & Tools Management – Ensure availability and proper usage of spare parts, consumables, and special tools. Reporting & Targets – Track service revenue, labour sales, and productivity metrics; prepare monthly reports and meet OEM-set performance targets. Compliance – Ensure adherence to company policies, manufacturer guidelines, and statutory requirements.

More Jobs at Universal Automotives

Workshop Manager

Sector 33, Gurgaon/Gurugram

5.0 - 31.0 yrs

INR 2 - 4 Lacs

Workshop Manager

Sector 33, Gurgaon/Gurugram

5.0 - 31.0 yrs

INR 2 - 4 Lacs

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Workshop Manager