Workplace Manager

Workplace Manager

KEY EXPECTED ACHIEVEMENTS

1. Workplace Operations & Service Delivery

• Leadend-to-end workplace service deliveryacross all countries in the zone.
• Collaborate on forsoftware delivery, inventories, device management, patching, and packaging
• Maintain high standards forasset managementandworkplace process optimization.
• Manage the Workplace budget and forecasting across the zone.

2. Digital Workplace & Transformation Initiatives

• Drivedigital workplace initiativesto enhance employee productivity and user experience.
• Ensuresmooth adoption of workplace changes and IT projectsby aligning withend-user needs.
• Implementautomation and self-service solutionsto optimize IT support and device lifecycle management.

3. Onsite Support & Service Performance Management

• Overseeonsite support services, ensuring SLAs and performance metrics are met.
• Work closely with local IT teams to improveincident resolution, service requests, and technical support.
• Conductregular service reviewsto enhance operational efficiency.

4. Collaboration with Partners & Stakeholders

• Manage and collaborate withthird-party service providers and vendorsfor efficient workplace operations.
• Alignworkplace strategywithmanagement, country teams, and zone-level leadership.
• Coordinate with cross-functional teams forcontinuous improvementand implementation of best practices.

5. Workplace Change & Project Management

• Leadworkplace technology projects, ensuring successful implementation and user adoption.
• Managesoftware rollouts, patching cycles, and device upgradeswhile minimizing disruption.
• Support change management initiatives bycommunicating and training end-users on new tools and processes.

Technical Skills Required

• Exposure inworkplace technologies, including:
• MS Digital Workplace tools
• Software deployment & patching(SCCM, Intune or equivalent).
• IT Asset Management & Device Lifecycle Management.
• Digital workplace tools(Microsoft 365, virtual desktops, etc.).
• Strong understanding ofITIL frameworks, service management, and incident resolution.
• Experience managingonsite support teamsandvendor relationships.
• Proven track record inworkplace transformation and change management.
• Ability to workflexiblyacross different time zones and manage cross-functional teams.

Preferred Certifications:

• ITIL v4 Certification
• Microsoft Certified: Modern Desktop Administrator Associate