Service Manager- DG Sets

4 - 8 years

5 - 12 Lacs

Posted:10 hours ago| Platform: Foundit logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Service Manager

Key Responsibilities

  • Team Leadership & Supervision:

    Manage and

    supervise a team of service engineers

    , ensuring their efficiency and effectiveness. Provide

    technical guidance & support to the service team

    to enhance their problem-solving capabilities.
  • On-site Issue Resolution:

    Ensure the

    timely resolution of on-site issues

    related to DG Sets, minimizing downtime for clients.
  • Performance Assessment & Adherence:

    Conduct

    regular site visits to assess performance

    , address challenges, and ensure adherence to service standards and protocols.
  • Cross-Functional Collaboration:

    Collaborate closely with sales, procurement, & operations teams to optimize service delivery & customer satisfaction

    .
  • Customer Relationship Management:

    Foster strong customer relationships through regular communication & proactive engagement

    , ensuring customer loyalty and repeat business.

Qualifications

  • Proven experience in a service management role, specifically within the

    DG sets

    or a related heavy machinery industry.
  • Demonstrated ability to lead and supervise a technical service team.
  • Strong technical knowledge of diesel generators and their maintenance.
  • Experience in customer relationship management and cross-functional collaboration.

Skills

  • Excellent leadership, team management, and mentoring abilities.
  • Strong technical troubleshooting and problem-solving skills.
  • Exceptional communication and interpersonal skills for client and internal team interactions.
  • Proactive and customer-oriented approach to service delivery.

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Super Management Consultants

Human Resources Services

delhi

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