The Community Manager/ Experience lead will be part of the wider Regional Workplace Experience Community and is responsible for leading the team in forging a lasting, open, and collaborative relationship with clients through the delivery of a unique and authentic experience.

You will be involved in the implementation of all internal & external communication strategies and events management in collaboration with the client s leadership to drive a purposeful fusion of life and work based on authentic human experiences.

Being at the heart of the business

Client Engagement

Create a fun and impactful client engagement strategy
Engage with all guests, employees, and key stakeholders
Embed in the FM team culture of empowerment, engagement and fulfillment
Work with relevant parties on space management through data analytics
Develop client support/feedback initiatives e.g. FAQ
Build a community of ambassadors to deliver soft services that are authentic, caring, and able to provide timely services

Communication

Lead the development and implementation of all internal communication strategies in collaboration with client s leadership with a focus on improving culture and employee engagement.
Liaison with JLL team and client on soft service delivery
Share regular event and celebrations content through client s internal monitors, blog posts, newsletters and other communication channels.
Create, manage JLL profile within the client account
Adopt innovative communication strategies
Champion monthly meetings with stakeholders to enhance relationships

Event Management

Formulate a monthly calendar of events and implementation plan
Build and maintain Standard Operating Procedures
Organize facilities and manage all event s details such as decor, catering, entertainment, transportation, location, invitee list, special guests, equipment, promotional material etc.
Providing outstanding customer service and organize memorable events that exceeds client expectations
Propose ideas to improve event and service quality
Develop an event planning process that is simple to adopt and implement
Assist in the coordination of event orders with client, team and vendors
Develop and manage the vendor network

Sound like youTo apply you need to be:

A highly skilled professional

More than 5 years event management or front of house experience in the hospitality or real estate industry

Impressive portfolio of previously managed events (weddings, meetings, parties, corporate events)

Excellent time management and communication skills

Sales skills and ability to build productive business relationships

Ability to manage multiple projects independently

MS Office proficiency

Strong communications and customer focus skills with the ability to interface and relate to the different stakeholders in the organization

Confident, friendly & engaging

Strong drive and persistence to achieve results

Creative thinking with an open mind that is balanced by a strong sense of realism and practicality

A client service champ

A strong customer service focus is a pre-requisite of this job. Do you have unmatched people skills that can help you ease your interactions with a wide range of client staff regardless of their level and their demandsAn outstanding multitasking talent also provides a perfect complement to your skill set.

What we can do for you:

Location:

On-site Bengaluru, KA

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