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Workplace Experience Ambassador

Workplace Experience Ambassador

JLL

1 - 5 years

0 Lacs

pune maharashtra

Posted:3 weeks ago| Platform: Shine logo

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Skills Required

communication interpersonal skills customer service excellence organizational management skills

Work Mode

On-site

Job Type

Full Time

Job Description

You will be working as a Workplace Ambassador at JLL, where you will serve as the primary liaison between employees and workplace services to ensure an optimal workplace experience through proactive engagement, space management, and comprehensive employee support. Key Responsibilities: - Proactively engage with building occupants to gather feedback and address workplace concerns - Monitor and maintain awareness of floor capacity, bay assignments, and floor strength requirements - Ensure timely resolution of all identified workplace matters and follow up on completion status Meeting Space Management: - Conduct comprehensive daily walkthroughs of all meeting rooms, conference facilities, training centers, and collaborative workspaces - Assist employees with meeting room reservations, booking procedures, and space setup requirements - Coordinate and support VIP visits and Global Executive Board (GEB) meetings, ensuring all requirements are met - Liaise with cleaning teams and vendors to maintain meeting spaces according to company standards - Identify and troubleshoot incidents or issues within meeting spaces, coordinating prompt resolution Employee/Occupant Support: - Act as the primary point of contact for all workplace-related employee inquiries and concerns - Provide hands-on guidance and training on workplace equipment usage and basic troubleshooting - Deliver exceptional customer service to enhance overall employee workplace experience Cross-Functional Collaboration: - Participate actively in Monthly Workplace Connect sessions and Focus Meet discussions - Maintain effective communication and coordination with Facilities, IT, and other relevant departments - Build and nurture relationships with department representatives to understand unique business needs and requirements - Collaborate with various teams to implement workplace improvements and solutions Events Support: - Provide logistical support for workplace events and activities - Coordinate with event organizers to ensure proper space allocation and setup - Assist with pre-event planning, execution, and post-event cleanup coordination Qualifications Required: - Should have 1 year experience in Hospitality Preferred Skills: - Communication & Interpersonal Skills - Customer Service Excellence - Organizational & Management Skills JLL recognizes the impact that the workplace can have on your wellness, offering a supportive culture and comprehensive benefits package prioritizing mental, physical, and emotional health. JLL is a leading professional services and investment management firm specializing in real estate, with operations in over 80 countries and a workforce of over 102,000 individuals worldwide. JLL is committed to shaping the future of real estate for a better world through advanced technology, rewarding opportunities, and sustainable solutions.,

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JLL

Real Estate

Chicago Illinois

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Workplace Experience Ambassador