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Jobs in pune/pimpri-chinchwad area
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JLL
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Workplace Experience Ambassador

Workplace Experience Ambassador

JLL

1 years

0 Lacs

pune/pimpri-chinchwad area

Posted:1 month ago| Platform:

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Skills Required

engagement management monitoring training collaborative support service collaboration connect communication coordination planning

Work Mode

On-site

Job Type

Full Time

Job Description

Workplace Ambassador

Position Overview

The Workplace Ambassador serves as the primary liaison between employees and workplace services, ensuring optimal workplace experience through proactive engagement, space management, and comprehensive employee support.

Key Responsibilities:

Workplace Engagement and Monitoring

Proactively engage with building occupants to gather feedback and address workplace concerns
Monitor and maintain awareness of floor capacity, bay assignments, and floor strength requirements
Ensure timely resolution of all identified workplace matters and follow up on completion status

Meeting Space Management

Conduct comprehensive daily walkthroughs of all meeting rooms, conference facilities, training centers, and collaborative workspaces
Assist employees with meeting room reservations, booking procedures, and space setup requirements
Coordinate and support VIP visits and Global Executive Board (GEB) meetings, ensuring all requirements are met
Liaise with cleaning teams and vendors to maintain meeting spaces according to company standards
Identify and troubleshoot incidents or issues within meeting spaces, coordinating prompt resolution

Employee/Occupant Support

Act as the primary point of contact for all workplace-related employee inquiries and concerns
Provide hands-on guidance and training on workplace equipment usage and basic troubleshooting
Deliver exceptional customer service to enhance overall employee workplace experience

Cross-Functional Collaboration

Participate actively in Monthly Workplace Connect sessions and Focus Meet discussions
Maintain effective communication and coordination with Facilities, IT, and other relevant departments
Build and nurture relationships with department representatives to understand unique business needs and requirements
Collaborate with various teams to implement workplace improvements and solutions

Events Support

Provide logistical support for workplace events and activities
Coordinate with event organizers to ensure proper space allocation and setup
Assist with pre-event planning, execution, and post-event cleanup coordination

Required Qualifications

Should have 1 year experience in Hospitality

Preferred Skills

Communication & Interpersonal SkillsCustomer Service ExcellenceOrganizational & Management Skills

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