Workforce Management Executive-Assistant Manager

Wipro

5 - 8 years

0 Lacs

gurugram

Posted:-1 days ago| Platform:

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Skills Required

capacity planning workforce management scheduling advanced excel forecasting rostering reporting wfm

Work Mode

Hybrid

Job Type

Full Time

Job Description

Role & responsibilities

Prepare and maintain headcount and capacity planners for processes assigned.
Preparing forecasts for volume, productivity and shrinkages.
Preparing monthly reports for individual accounts
Validate production and non-production hiring and/or internal movements.
Analysis of scheduling outputs and recommend changes whenever necessary.
Coordinate with internal and external stakeholders on items related to capacity planning and hiring.
Coordinate with cross-functional teams on matters related to resource planning and movements.
Supervise and train team members peforming work tasks and responsibilities.

Preferred candidate profile

Good working knowledge of computer i.e., MS-Office, Above average MS Excel knowledge is required.
Excellent verbal & written communication & presentation skills.
Good Interpersonal & people management skills with good problem solving approach.
Expert knowledge of service procedures
Good analytical skills for MIS, number crunching & reporting to internal & external customers.
WFM Tool Competency (IEX, eWFM , etc..)
RTA/ MIS Experience is advantageous.
Can work with minimal supervision and has initiative.

5 days working (General Day Shift)

nterested candidates can share their cv on my whatsapp "9740514063" with the subject line "WFM-Gurgaon"

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