At WPP, technology is at the heart of everything we do, and it is WPP IT s mission to enable everyone to collaborate, create and thrive. WPP IT is undergoing a significant transformation to modernize ways of working, shift to cloud and micro-service-based architectures, drive automation, digitize colleague and client experiences and deliver insight from WPP s petabytes of data.

In this role you will be a member of the WorkDay Services team supporting and enhancing our existing WorkDay deployment, you will grow as we further deploy and expand our WorkDay PSA and integrated applications for both coverage geographically and capability.

Reporting to the WorkDay PSA Product Manager You will oversee providing a excellent level of technical and process knowledge to support issues as they arise and lead the solution development and deployment of enhancements enabling our users to drive more value from our WorkDay solution.

Working hand in hand with the wider WorkDay Services team and our AMS partner you will build relationships with our process owners, SSC and stakeholders as a source of expertise and support in WorkDay PSA and integrated applications (Zimit, Monday.com).

The new WorkDay Services team provides the post go-live support and enhancement of the WorkDay solution that replaces some of our core technology and influences our ways of working for many of our colleagues at WPP. This flagship programme will see Workday deployed across our global landscape to address the technology needs of Finance, Projects and our People function - so essentially it touches all of our employees to some degree. The key to this programme is that technology is an enabler for change, it s at the heart of what we do, but it s not all of what we do. The people aspects of this programme are important to its success. You will help deliver that success regularly for many years to come.

What youll be doing:

Alongside your PSA experience you should become the WPP IT subject matter expert on Zimit support, eventually building capability to make changes without support from the vendor

Resolve assigned tickets for WorkDay PSA and integrated applications, primarily level 3 tickets, and overflow from AMS supplier

Develop assigned enhancements from concept to delivery working with other functional Workday resources

Maintain expertise on new functionality / features / capabilities in WorkDay and wider industry/PSA/technology trends

Expert in the art of the possible with WorkDay and providing creative solutions

Safeguard global design standards and values against difficult requests for change

Make recommendations for continuous improvement including using technologies such as AI and RPA

What youll need:

Global ERP support experience in a complex organization and ability to manage workload and prioritize effectively to meet customer expectations

Outstanding understanding of professional services processes (Project Accounting, CPQ, P2P, O2C, Billing Schedule, Revenue Schedule) and systems in a global organization, WorkDay PSA experience a bonus

Strong ability to inspire, engage, and coach a diverse team and create an inclusive culture across geographical boundaries

Develop trusted relationships with important partners in IT and cross the wider WPP business, investing time to understand their needs, and helping to breakdown any siloes or resistance to deliver desired results

Strong technical knowledge of integrations with Workday

Creative solutioning and strong problem solving skills

Excellent interpersonal and communication skills both with technical and non-technical audiences

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WPP

Marketing and Advertising

London

100,000+ Employees

107 Jobs

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Mark Read

CEO
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Workday Services PSA Senior Consultant