workday

Job Description

Job Description: Resolve Service NAB tickets for all Workday Benefits-related issues, system enhancements, and process improvement initiatives ensuring all tickets are properly documented, prioritized, and resolved in a timely manner. Be responsible for employee/ config data gathering, transformation, mapping, and cleansing, then performing and monitoring mass data loads using tools like EIB, ensuring data accuracy, error handling, and providing post-load validation and support. Serve as a SME for Workday Benefits and provide training to benefit partners, managers, and other stakeholders on how to use the benefits module in Workday effectively. Implement testing efforts within P&C Systems ensuring smooth user acceptance testing (UAT) and Integrated testing. Stay up to date with Workday updates, releases, and industry best practices to enhance system capabilities. Mentor and guide junior colleagues for their role in configuration and testing. Qualification: Bachelor's degree in computer science, business administration or related field or equivalent work experience. Minimum of 5 to 7 years’ Workday experience with expertise in Workday Benefits and any other areas such as HCM, compensation, benefits, recruiting, and absence. Workday Certified in Benefits Strong problem-solving skills and ability to troubleshoot Workday technical issues. Excellent verbal and written communication, with escalation and conflict resolution skills. Works under general direction, must be able to work independently Show more Show less