Workday HCM-Senior Associate

Minimum Year(s) of Experience (BQ) *: US

• 6+ years in HR Operations/HR Shared Services, including 4+ years of hands-on Workday HCM production support.
• 4-8 years of experience using Workday HCM

• Flexible for Rotational Timings including US Timings

Certification(s) Preferred:

• Workday HCM Core certification (and/or Workday Pro: HCM).
• Additional Workday certifications/proficiency badges in modules such as Absence, Time Tracking, Benefits, Recruiting, Advanced Compensation, or Security.
• Lean Six Sigma Green Belt (or equivalent) for quality and process improvement.
• ITIL Foundation (for incident/problem/change management)

Required Knowledge/Skills -

• Workday HCM expert support

• Advanced experience supporting core HCM transactions: hires, job/position changes, transfers, terminations, rehires, LOA/RTW, compensation changes, one-time payments, organization changes.
• Strong grasp of supervisory organizations, positions vs. job management, staffing models, roles/assignments, delegations, and business process routings.
• Hands-on with EIB/mass uploads, data corrections, calculated fields for reporting, advanced/metric/matrix reports, and audit extracts.
• Practical understanding of domain and business process security policies, role provisioning, and access reviews.
• UAT/regression testing for Workday releases; updating job aids and knowledge articles post-release.

• HR Operations domain (hire to retire)

• Solid knowledge of HR policies and the employee lifecycle: onboarding, probation, performance/talent actions, compensation cycles, benefits events, time/absence, mobility, offboarding, and data retention.
• Case management in a shared services context: triage, prioritization, escalations, and SLA adherence for employee/manager self-service support.
• Data privacy and compliance awareness (e.g., GDPR/CCPA), audit readiness, and controls (SOX where applicable).
• Cross-functional coordination with Payroll for retro/offsets and with COEs for policy-driven exceptions.