Posted:19 hours ago| Platform: Naukri logo

Apply

Work Mode

Work from Office

Job Type

Full Time

Job Description

Hi-Job seekers!!!

Greeting from ShiningstarsITPL!!

WORK FROM HOME

Job Title:

Job Summary:

Company is seeking enthusiastic and customer-focused individuals to join our team as Customer Care Executives. In this role, you will be responsible for handling customer queries and concerns through phone, chat, and email. Your goal is to ensure timely resolutions, enhance customer satisfaction, and provide a seamless order support experience.

Roles & Responsibilities:

  • Handle incoming customer interactions via phone, chat, and email.
  • Resolve customer complaints and queries efficiently and professionally.
  • Provide accurate, valid, and complete information using the right tools.
  • Maintain a high level of customer satisfaction through prompt issue resolution.
  • Follow communication procedures, guidelines, and policies.
  • Collaborate with internal teams for order or service-related resolutions.
  • Manage and update customer records in the system accurately.

Eligibility Criteria:

  • Excellent written and verbal communication skills.
  • Educational qualification: Graduate.
  • Freshers and experienced candidates both are welcome.
  • Must have a laptop with a minimum of 8 GB RAM and Windows 10 Pro.
  • Wi-Fi connection is mandatory for remote work.
  • Availability to work 6 days a week with 1 rotational week off.
  • Must be open to work in 9-hour shifts (8 hours production + 1 hour split breaks).
  • Ability to work independently in a remote environment.
  • Must attend and complete on-the-job training provided by the company.

Why Join ?

  • Work from the comfort of your home permanently.

  • Join a fast-growing and innovative e-commerce company.

  • Great learning experience and career growth opportunities.

  • Be part of a dynamic and collaborative remote team.

Ready to Apply?

Thanks & Regards

Kaynat Khan

Team Leader

ShiningstarsITPL

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview
cta

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

coding practice

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now
Shining Stars Institution & travels logo
Shining Stars Institution & travels

Education and Travel

Learning City

RecommendedJobs for You

thane, navi mumbai, mumbai (all areas)