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NTT DATA
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Wireless Network engineer with ISE -L2

Wireless Network engineer with ISE -L2

NTT DATA

4 - 7 years

6 - 10 Lacs

Navi Mumbai

Posted:23 hours ago| Platform:

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Skills Required

Wireless Networking iSE Routing Protocols Network Engineering Bgp Wlc EIGRP Cisco Routers

Work Mode

Work from Office

Job Type

Full Time

Job Description

Hiring for Network Wireless Engineer -L2

If you have experience in below skill

Share details

total experience

Cctc

Ectc

Notice period

Current location

share resume on gauri.rajput@nttdata.com

Apply on immediate joiner to 15days

Please find the Approved requestion for Wireless L2 Support engineer and Share the resumes.

Job description:

The Managed Services Engineer (L2) is a developing engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational.

Through the proactive monitoring, identifying, investigating, and resolving of technical incidents and problems, the Managed Services Engineer (L2) is able to restore service to clients.

Wireless Network

Candidate should have hands-on experience for Cisco Wireless and ISE. He should have knowledge of routing and switching.

Candidate should be open to learn new technology and travel out of his base location if required.

Proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA).

The Managed Services Cross Technology Engineer (L2) focuses on second-line support for incidents and requests with a medium level of complexity and focusses across two or more technology domains - Cloud, Security, Networking, Applications and / or Collaboration etc.

This role may also contribute to / support on project work as and when required.

Key Responsibilities:

Proactively monitors the work queues.
Hands on experience: Routing, Switching and Wireless technology.
Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA.
Updates tickets with resolution tasks performed.
Identifies, investigates, analyses issues and errors prior to or when they occur, and logs all such incidents in a timely manner.
Captures all required and relevant information for immediate resolution.
Provides second level support to all incidents, requests and identifies the root cause of incidents and problems.
Communicates with other teams and clients for extending support.
Executes changes with clear identification of risks and mitigation plans to be captured into the change record.
Follows the shift handover process highlighting any key tickets to be focussed on along with a handover of upcoming critical tasks to be carried out in the next shift.
Escalates all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to management.
Works with automation teams for effort optimization and automating routine tasks.
Ability to work across various other resolver group (internal and external) like Service Provider, TAC, etc.
Identifies problems and errors before they impact a clients service.
Provides Assistance to L1 Security Engineers for better initial triage or troubleshooting.
Leads and manages all initial client escalation for operational issues.
Contributes to the change management process by logging all change requests with complete details for standard and non-standard including patching and any other changes to Configuration Items.
Ensures all changes are carried out with proper change approvals.
Plans and executes approved maintenance activities.
Audits and analyses incident and request tickets for quality and recommends improvements with updates to knowledge articles.
Produces trend analysis reports for identifying tasks for automation, leading to a reduction in tickets and optimization of effort.
May also contribute to / support on project work as and when required.
May work on implementing and delivering Disaster Recovery functions and tests.
Performs any other related task as required.

Knowledge and Attributes:

Ability to communicate and work across different cultures and social groups.
Ability to plan activities and projects well in advance, and takes into account possible changing circumstances.
Ability to maintain a positive outlook at work.
Ability to work well in a pressurized environment.
Ability to work hard and put in longer hours when it is necessary.
Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting.

Ability to adapt to changing circumstances

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NTT DATA

IT Services and IT Consulting

Tokyo Plano

10001 Employees

668 Jobs

Key People

Yoichi Dameda

President & CEO
Takeshi Aida

Senior Vice President
Yoshiaki Goto

Senior Executive Vice President

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Wireless Network engineer with ISE -L2