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WFM Supervisor (RTM)

2 - 6 years

4 - 8 Lacs

Navi Mumbai Indore Gurgaon

Posted:2 months ago| Platform: Naukri logo

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Skills Required

workforce management WFM Scheduling WEM Planning Real Time Management Nice Cisco Verint IEX

Work Mode

Work from Office

Job Type

Full Time

Job Description

Five (5) years related call center workforce management experience with at least 2 years of supervisory experience of leading a team of Real Time Analysts in a fast paced environment. Experience in Planning and Scheduling will be an added advantage. Preferred Special Skills, Knowledge or Qualifications Overall 5+ years of experience in WFM 2 years of experience leading Real Time Management teams Ability to demonstrate and articulate understanding of key workforce management concepts Proficient with phone system reporting and scheduling tools (Verint, Nice, IEX, Cisco) as well as Microsoft Office (Excel, Word, PowerPoint, Outlook) Strong quantitative/analytical skills Location : - Navi Mumbai,Gurugram,Indore,Mohali

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WFM Supervisor (RTM)

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