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WFM Specialist

WFM Specialist

TTEC

0 - 4 years

0 Lacs

ahmedabad

Posted:18 hours ago| Platform:

Apply

Skills Required

wfm workforce management capacity planning real time analysis scheduling planning forecasting rta

Work Mode

Work from Office

Job Type

Full Time

Job Description

Workforce Management Specialist

Location:

Role Overview:

Key Responsibilities:

Analyze staffing data and prepare reports.
Forecast headcount and manage schedules.
Monitor real-time metrics (SL, ASA, AHT, etc.).
Handle outage and crisis communication.

Requirements:

6+ months of data analysis experience.
Strong analytical and communication skills.
Proficiency in MS Excel & Outlook.
Flexible for 24x7 shifts.

Why Join Us:

Competitive pay & bonuses.
Career growth and learning opportunities.
Inclusive, diverse work culture.

Apply Now

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WFM Specialist