Website Support Executive

Position: Website Support Executive

(This role does not involve coding. If you’re primarily focused on coding, this position may not be suitable for you.)

Location: Noida, India (Remote)

Experience: 1–2 years

About the Role

As a Website Support Executive, you will be responsible for overseeing the entire website development process—from initial client consultation to the final website launch.

Key Responsibilities

• Collaborate with the Customer Success Team to gather client requirements and initiate the website development process.
• Communicate with clients to understand their needs, preferences, and objectives for their websites.
• Work closely with the Design Team to create visually appealing and user-friendly website layouts.
• Oversee the addition, modification, and removal of website content as per client requirements, including text, images, and multimedia elements.
• Collaborate with the Development Team to integrate chatbot functionalities into client websites, ensuring seamless communication and engagement with visitors.
• Manage the technical aspects of website development, including domain registration, hosting setup, and CMS integration.
• Conduct thorough testing to ensure website functionality, responsiveness, and compatibility across different devices and browsers.
• Work with the SEO Team to implement on-page optimization strategies to improve website visibility and search engine rankings.
• Provide regular updates to clients on project progress, address any concerns or feedback, and obtain final approval before launch.
• Assist clients with post-launch maintenance, updates, and troubleshooting as needed.
• Maintain comprehensive documentation of website operations, chatbot configurations, updates, and maintenance for future reference.

Requirements

• Bachelor’s degree in any field (preferably Web Design or a related discipline).
• Experience with WordPress and Webflow.
• Proven experience in website operations, maintenance, or technical support, with a strong understanding of web technologies and protocols.
• Excellent problem-solving skills and attention to detail, with the ability to diagnose and troubleshoot technical issues effectively.
• Strong communication and interpersonal skills, with the ability to collaborate with clients and internal teams.
• Familiarity with SEO principles, analytics tools, and performance optimization techniques is a plus.
• A keen learner with the ability to quickly grasp and adapt to new technologies to deliver effective solutions.