Webinar Support Specialist

Job description Job Title: Sr. Webinar Support Engineer Location: Work from Office Job Location: Mundhwa Pune (Hybrid) Shift timing: 6:30 pm to 3:30 am (US timing) Job Summary We are seeking a highly motivated and tech-savvy Webinar Support Engineer with excellent communication skills to join our team. In this role, you will be primarily responsible for providing technical support and assistance to USA-based audiences during live webinars. You will ensure a smooth and seamless experience for all participants by proactively identifying and resolving technical issues. Key Responsibilities Technical Support: Provide real-time technical support to USA-based webinar presenters & attendees during live sessions via our webinar platform, chat, email, and phone. Troubleshoot and resolve technical issues related to webinar platforms (e.g., Zoom, WebEx, GoToWebinar), audio/video connectivity, and software compatibility. Assist with the setup and testing of webinar platforms and equipment (e.g., microphones, cameras, projectors). Monitor webinar platforms for technical glitches and proactively address any potential issues. Pre-Webinar Preparation: Collaborate with webinar presenters to ensure all technical requirements are met prior to the event. Conduct pre-webinar checks of equipment and software to minimize technical difficulties. Create and maintain documentation on webinar procedures and troubleshooting steps. Post-Webinar Support: Assist with the archiving and distribution of webinar recordings and materials. Gather feedback from attendees on the technical aspects of the webinar. Analyze support requests to identify recurring issues and implement solutions to prevent future problems. System Administration : Manage and maintain webinar platforms and related software. Troubleshoot and resolve technical issues related to webinar infrastructure. Implement security measures to protect webinar data and participant privacy. Qualifications Education: Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent experience. Experience: 1-3 years of experience in providing support in a fast-paced environment. Experience with webinar platforms (e.g., Zoom, WebEx, GoToWebinar) will be an additional advantage. Experience with audio/video conferencing technologies is preferred. Technical Skills: Strong understanding of computer hardware and software. Good knowledge of Excel for preparing reports Excellent troubleshooting and problem-solving skills. Proficiency in using remote support tools. Experience with basic networking concepts. Other Skills: Excellent communication and interpersonal skills. Ability to work independently and as part of a team. Strong customer service orientation. Ability to handle multiple tasks simultaneously and prioritize effectively. Excellent attention to detail. Required: Excellent written and verbal communication skills in English. Must be available to work during USA business hours.