Job Description

Job Description Billing - Dispute Management Responsible for handling and resolving billing disputes raised by customers or clients. Review and analyze billing records, invoices, and related documentation to identify discrepancies or errors. Communicate with customers or clients to gather additional information and clarify billing concerns. Investigate billing issues, including researching transaction histories and coordinating with relevant departments. Collaborate with internal teams such as sales, customer support, and finance to resolve disputes and ensure accurate billing. Experience in Billing and Uploading invoice on job portals Experience on handling disputes Hands on experience on credit rebill requests Experience in handling US\European\Canada region. Document all actions taken, maintain accurate records, and provide regular updates on the status of disputes. Provide exceptional customer service by addressing inquiries and concerns in a timely and professional manner. Identify process improvement opportunities to streamline billing procedures and reduce future disputes. Requirements 2-5 years relevant working experience - Order Management Billing Excellent communication Ability to learn and utilize ERP systems (experience with SFDC and SAP is a plus) Ability to seamlessly communicate with people of cross-culture. NOTE Notice period - Only Immediate joiner preferred Should have experience in OM Billing & Disputes Job location - Chennai - Vandalur Only one way cab will be provided Should have Excellent communication Working Hours - 9:30 PM to 06:30 AM IST If you are Interested, please share your updated resume to this number - Lilavathi HR 9840347647