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Warranty Executive

Nidec Drives (Control Techniques)

3 - 5 years

3 - 4 Lacs

Chennai

Posted:3 weeks ago| Platform:

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Skills Required

Warranty Warranty Analysis Industrial Automation Spare Parts Warranty Administration Warranty Claims Warranty Handling Electrical And Electronics

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Work from Office

Job Type

Full Time

Job Description

Role & responsibilities Gathering all the Reported Warranty / Out of Warranty claims from Technical Support teams in the countries in South East Asia Zone which are Controlled from India. Process the data as per the set process for Warranty claim processing as per China and UK. Maintain the rolling sheet for warranty claim process and update on regular basis. Generate Warranty Ref. No. for tracking and customer feedback. Confirm back to Country Technical teams and customer on the acknowledgement of Claim Received. Receive and follow through for Inspection of the faults and update on the required spare parts from Thailand Repair Team. Provide timely order information to Operations team for spare parts and follow up for Order Acknowledgement and ETA. Maintain and complete the Fault History and Record Repair History for all units that are received in TH Repair Centre. Ensure Dispatch Documentation includes copy of the same. Organize and maintain the Audit Process for Repair Centre with UK with support from TH RC team. Maintain the record of Tools and Equipments used in the Repair Centre and develop tools for asset management, Calibration and ISO compliance. File all Warranty Claims with China and UK on monthly basis and get the approval for Credit Notes / Replacements from source and extend same to COC and Finance for accounting. Ensure and Track Replacement and Repaired Drives reach customers on committed time and close the loop with Customer, COC, Logistics and Source Plants. Manage the 3rd Party Repair Centers in the Countries efficiently and monitor their TAT and quality of work. Ensure proper monitoring of spare parts supplied to 3rd Party Repair Centers and accounting of the same.

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