Warehouse Team Leader

Role Summary:The Operations Team Lead will be responsible for managing end-to-end dark store operations, ensuring smooth order fulfillment, inventory accuracy, manpower productivity, and adherence to SOPs to meet service level commitments. Key Responsibilities:Manage day-to-day dark store operations including picking, packing, dispatch, and rider coordination Ensure SLA adherence for order processing and last-mile dispatch Lead, train, and monitor in-store staff and delivery partners Plan manpower as per order volumes and peak-hour requirements Ensure inventory accuracy, conduct cycle counts, and reduce short picks Monitor hygiene, safety, and store discipline as per company standards Ensure daily COD collection, deposition, and reporting with zero variance Conduct regular in-store audits and ensure compliance with SOPs Coordinate with central teams (Ops, Supply Chain, City Ops, Security) Handle escalations related to customers, riders, and internal teams Drive productivity improvement and cost control initiatives Eligibility & Skills:Graduate / Diploma (mandatory) 1–4 years of experience in Dark Store, Warehouse, E-commerce, or Quick Commerce operations Strong people management and communication skills Basic working knowledge of Excel and operational dashboards Ability to work in shifts and handle high-pressure environments Preferred Candidate Profile:Prior experience in Quick Commerce / Dark Store operations Hands-on approach with strong execution focus Willingness to work on weekends and during peak periods