Warehouse Manager

Role & responsibilities

• Oversee all aspects of warehouse operations including inbound receipt, storage, order processing, dispatch, and returns.
• Ensure high standards of hygiene and cleanliness across the warehouse as per food-grade warehousing norms.
• Implement and maintain Good Warehousing Practices (GWP) including 5S, pest control, and routine cleaning schedules.
• Enforce FIFO/FEFO practices for stock movement and shelf-life management.
• Maintain inventory accuracy through daily cycle counts and periodic stock reconciliation.
• Ensure the warehouse remains audit-ready at all times, adhering to food safety and documentation standards.
• Coordinate directly with customers for dispatch schedules, priority shipments, issue resolution, and service updates.
• Act as the front-end representative of warehouse operations in all customer interactions.
• Demonstrate a proactive approach in identifying operational gaps and driving process improvements.
• Monitor space utilization and optimize layout for efficient storage and picking.
• Efficiently handle and lead a team of warehouse staff and supervisors, including manpower planning, shift allocation, and performance reviews.
• Conduct regular training and ensure high levels of productivity, discipline, and engagement among the team.
• Oversee the maintenance and safe use of Material Handling Equipment (MHE).
• Prepare and review daily MIS, KPIs, stock ageing, and exception reports.
• Collaborate with cross-functional teams such as QA, logistics, procurement, and customer service for seamless operations

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Preferred candidate profile

• Graduate or Diploma in Supply Chain/Logistics/Operations; MBA preferred.
• 8-12 years of experience in managing food/FMCG warehouses.
• Strong knowledge of food safety regulations and warehouse hygiene protocols.
• Hands-on experience with ERP/WMS systems.
• Proven ability to handle customer coordination and service escalations.
• Strong leadership with efficient team handling capabilities.
• Proactive, solution-oriented mindset with a focus on continuous improvement.
• Good analytical, organizational,and communication abilities.