Warehouse Coordinator

Location: Gurugram — Sector 27

Type: Full-time | In-office | 6 days/week

Reports to: Head of Operations / Logistics

Hiring: Warehouse Supervisor — Gurugram. Manage fulfilment for ~2,000–3,000 orders/daily. Send CV to ishikahr@divinehindu.in.

Role summary

We’re looking for a hands-on Warehouse Supervisor to run daily warehouse operations for our D2C & quick-commerce fulfilment. You will lead a small operations team and own inbound, QC, picking, packing and dispatch to meet SLAs and maintain high stock accuracy for a high-volume operation (~2k–3k orders/daily).

Key responsibilities

• Oversee daily warehouse ops: inward receipts, QC, putaway, picking, packing and dispatch.
• Manage order throughput (~2,000–3,000 orders/daily) and meet daily dispatch SLAs, including peak seasons.
• Supervise and coach warehouse team (pickers/packers/storeboys): rostering, training, performance checks.
• Maintain inventory accuracy via cycle counts and reconciliations; investigate and close discrepancies.
• Prepare courier manifests, coordinate with carriers, manage returns and reverse logistics.
• Implement & enforce SOPs for packing quality, fragile/high-value handling (jewellery, gemstones) and safety.
• Maintain warehouse housekeeping and consumables inventory (boxes, tape, fillers).
• Monitor KPIs and produce daily/weekly operations reports; escalate risks to Head of Ops.
• Identify process improvements and work with Tech/Ops to automate/manual fixes in WMS/Shopify flows.

Must-have (requirements)

• 2+ years experience in warehouse/fulfilment operations (e-commerce preferred).
• Proven experience managing moderate-to-high order volumes and supervising small teams.
• Strong process discipline, attention to detail and problem-solving skills.
• Comfortable with basic WMS / Shopify / Excel workflows (picking lists, manifests).
• Ability to work flexible hours during peaks and festivals.

Nice-to-have

• Experience handling fragile/jewellery/high-value SKUs.
• Familiarity with Unicommerce / ShipRocket / third-party WMS.
• Basic knowledge of courier SLAs, last-mile issues and returns management.

Kindly share your resume at ishikahr@divinehindu.in