0 - 2 years
2 - 4 Lacs
Posted:1 month ago|
Platform:
Work from Office
Full Time
Responsible for ensuring delivery of competent and consistent service in line with set standards that results in an enhanced customer experience for bank customers.
• To ensure that the defined productivity targets on service levels, call handling time , quality parameters are met consistently
• To ensure zero defects processing of all customer requests, including prompt and accurate Hotlisting of lost cards reported.
• To ensure complete and accurate resolution within the defined TATs.
• To ensure process compliance as per the set Audit and SQ guidelines
Note :
1.we are looking for Experienced candidates with good communication skill to handle inbound calls .
2. Candidates with prior customer service background are Preferred
Hdfc Bank
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