Walkin-18th Oct-Excellent Communication-Freshers-Tech Support-HYD

One Liner :

Fluent in Spoken & Written English (B1 CEFR level minimum). Basic troubleshooting skills and foundational ability to identify and resolve tech problems, by following basic steps and readily available instructions.

Must Have Skills : English Proficiency: Must be proficient in both written and verbal English, equivalent to CEFR Level B1 (proficient). This includes the ability to

• Hold clear, spontaneous, and productive conversations via phone.
• Write detailed, grammatically correct support emails and chat responses.
• Communicate complex technical issues to non-technical users in an understandable manner.

You will be employed with Movate Technologies on issues faced by the users, doing the below responsibilities, but not limited to -

• Provide world class remote assistance to users via Chat, Phone and eMail
• Assists users by remote troubleshooting and resolving technical and service issues.
• Performs tasks according to standardized policies, requiring basic analytical and cognitive skills to address technical issues.

• Provides comprehensive remote support across major operating systems -

Chrome OS, Mac OS, Windows, Linux by utilizing readily available basic OS troubleshooting techniques.

Follows documented procedures for issues presented and escalates further if need be.

• Delivers support for G suite applications, covering installation and basic usage -

When necessary, escalates issues to the SMEs / Leads for resolution.

Employs advanced troubleshooting techniques to diagnose and resolve problems efficiently.

• Assists users with access and account-related issues, following defined and documented guidelines, policies, and procedures to ensure accurate and consistent support.
• Regularly and actively participates in technical training sessions to stay up to date with the latest tools and processes, leveraging knowledge base (KB) resources to enhance issue resolution
• Proactively identifies recurring or unique user issues, providing valuable feedback for continuous improvement of support processes and troubleshooting techniques.
• Communicate effectively with non-technical users to explain solutions in an understandable manner.

Must Have Skills :

• Degree Certificate (Any, but should have good written and verbal communication skills)
• 0 - 1 years of Customer Service experience
• Excellent communication skills, should be able to hold a conversation
• Basic troubleshooting and should be able to comprehend the issues presented
• Ability to deal professionally as well as ability to learn new products and technologies
• Good customer service skills, multitasking and documentation skills
• Ability to adjust quickly to the changing priorities and implement the same per business requirements
• Basic knowledge on IT systems

Knowledge, Skills and Abilities :

• Ability to analyze and solve technical problems by investigating potential solutions using troubleshooting skills
• Good Analytical & Cognitive skills

Required Skills & Qualifications:

• Education:

  Any degree, with strong written and verbal communication skills.

• Experience:

  01 year in customer service.

• Communication & Customer Handling:

Excellent communication skills with the ability to engage in conversations, comprehend issues, and provide professional support.

Strong customer service approach and attitude, multitasking, and documentation skills.

• Technical & Analytical Skills:

  Basic troubleshooting and IT systems knowledge, with the ability to analyze and resolve technical issues effectively. Good analytical and cognitive skills.

• Adaptability & Learning:

  Quick to adjust to changing priorities and business requirements. Ability to learn and adapt to new products and technologies efficiently.

If you are interested pls share the cv to akurathi.prathyusha@movate.com

Regards,

Prathyusha Akurathi.