WALK-IN Interviews! Customer Support Role

Wipro

0 - 3 years

2 - 4 Lacs

pune

Posted:4 weeks ago| Platform:

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Skills Required

bpo customer support collections process international bpo chat process communication skills customer service written communication non voice process international process english language billing collection

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role Overview:

We are seeking proactive and detail-oriented Collections Agents to manage enterprise telecom customer accounts via chat & voice-based interactions.
The ideal candidate will be responsible for maintaining healthy receivables, ensuring timely payments, and reducing DSO by following up with clients across various revenue buckets.
You will work closely with the finance and billing teams to address disputes, clarify invoices, and ensure accurate customer communication in line with agreed billing cycles and terms.
This will be a target-oriented process, wherein all FTEs & TLs will be allocated a certain USD target to recover.
Communication: Excellent written communication and chat etiquette.
Analytical Ability: Understanding of aging reports, DSO calculations, and payment terms.
Attention to Detail: Accuracy in recording invoice and payment data.
CRM Proficiency: Experience with tools like SAP, Oracle, Salesforce, Freshdesk, or proprietary telecom CRMs.
Time Management: Ability to juggle multiple accounts and prioritize based on aging severity.
Negotiation Skills: Capable of tactfully negotiating payment timelines without harming client relationships.
B2C process for US Telecom market collections
Rotational shifts & WOs
No hybrid environment
24/7 process

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