Walk-in For Quality Assurance-International Voice Process_Taramani

Greetings from eNoah iSolution!

Quality Assurance

Process Associate/ Sr.Process Associate

1-3 Years

Any degree

Chennai ( Taramani )

Night Shift ( 7 pm to 5 am )

- Based on their interview Performance

Immediate Joiner

Job Requirements:

Roles & Responsibilities:

• Monitor and evaluate recorded calls for quality, compliance, and customer experience.
• Assess agent adherence to scripts, communication skills, and process guidelines.
• Identify performance gaps and recommend coaching or training needs.
• Prepare and maintain detailed quality assessment reports.
• Document non-compliance issues and communicate findings to relevant teams.
• Collaborate with operations and training teams to improve processes and agent performance.
• Ensure compliance with company policies, client requirements, and legal regulations.
• Participate in calibration sessions to maintain consistent quality standards.
• Support quality-related escalations and contribute to resolution efforts.
• Stay updated on client guidelines, industry standards, and quality best practices.

Desired Skills:

• Excellent Verbal and Written communication skills with a neutral accent.
• Good typing skills - 30 words per minute.
• Basic computer and Excel skills preferred.
• Any previous experience or exposure to APS retrieval calling and Quality Assurance.

• Key Skills:

• Adaptability & Learning Agility, Attention to Detail, Basic Computer Skills, Coaching and Feedback Delivery, Excellent Listening Skills, Good Communication Skills, Knowledge of Quality Standards & Metrics, Problem-Solving Abilities, Strong Analytical Skills, Time Management & Multitasking

• Certification:

• Call Center Quality Analyst Training,Six Sigma Green Belt / Lean Six Sigma,Voice Process Training,Effective Communication and Feedback Skills,Customer Service and Call Center Training

Direct Walk-in details:

Interested Candidates come for Direct Walk-in

Mention 'Sakthivel' on your resume.

Time and Venue:

Monday to Friday

(5.30 PM to 6.30 PM)

eNoah iSolution- Elnet Software City, 1st floor , Rajiv Gandhi Salai, Tharamani, Chennai, Tamil Nadu 600113

(Opposite to Thiruvanmiyur railway station)

" candidates must carry there educational documents along with PAN and AADAR "

Regards,

Sakthivel S -HR