Walk-In at Infosys BPM-Customer support & Service desk-Bangalore

Walk-In Drive: Customer Support and Service Desk (International Voice) Infosys BPM | Bangalore

Join Infosys BPM Be the Voice of Excellence!

We are hiring passionate professionals for Customer Support and Service Desk International Voice Process in Bangalore. If you're looking to build your career with one of India's most trusted names in IT & BPM, this is your golden chance!

Walk-In Interview Date: 11th December 2025 (Thursday)

Time: 10:00 AM 1:00 PM

Venue: Infosys BPM Hiring Center

Interview Venue - Bangalore

Infosys Limited, Gate NO-2

No. 40/P-41/P, electronic City phase 2,

Industrial Area, Konappana Agrahara,

Bangalore 560100.

Landmark : Sunik Industries

Please carry a copy of this email for entry.

Role: Senior Process Executive Customer Support (International Voice Support)

Location: Bangalore

Experience: 1 5 Years

Qualification: Any Full-Time Graduate (15 years of formal education)

Type: Full-Time | 100% Work from Office | 24x7 Shift Rotation (US Shifts)

What You’ll Do:

• Deliver exceptional support through voice calls to international clients
• Troubleshoot and resolve issues independently and efficiently
• Demonstrate empathy, patience, and strong problem-solving abilities
• Ensure a smooth and professional customer experience
• Adhere to quality standards and processes during client interactions

Who We’re Looking For:

• Excellent verbal and written communication skills (International Voice)
• Ability to work flexible, rotational shifts (including nights)
• Proactive, analytical, and customer-centric mindset
• Must be able to complete all client-specific training programs
• Ready to work in a fast-paced, collaborative office environment

Role: Senior Process Executive – Service Desk (International Voice Support)

Location: Bangalore

Experience: 1 – 5 Years

Qualification: Any Full-Time Graduate (15 years of formal education)

Type: Full-Time | 100% Work from Office | 24x7 Shift Rotation (US Shifts)

What You’ll Be Doing:

Provide top-notch support to global clients via calls and email

Troubleshoot technical issues related to:

VPN, Drivers, O365, Active Directory

Operating systems & basic networking

Microsoft Office and other productivity tools

Work on ticketing tools such as ServiceNow, Remedy, or Control-M

Own the issue, analyze, and provide efficient, timely resolutions

Ensure every customer interaction adds value and leaves them satisfied

What We’re Looking For:

Excellent communication skills – both verbal and written

Strong analytical and problem-solving ability

Confidence in handling and resolving technical queries independently

Willingness to work in a 24x7 environment (rotational US shifts)

Comfortable with a Work From Office (WFO) setup in Pune

Non-Negotiables:

Fluent English communication is a must

100% Work From Office – no hybrid or remote option

Comfortable with night/rotational shifts (US time zones)

Why Infosys BPM?

Work with one of the most respected global IT & BPM leaders

Learn from world-class training and development programs

Grow your career in a people-first, inclusive culture

Get recognized for your talent, effort, and ideas

Attractive salary and performance-based incentives

Equal Opportunity Employer

At Infosys BPM, diversity drives innovation. We are committed to creating a respectful, inclusive, and empowering workplace for all.

Ready to take the next step?

Walk in with confidence and your updated resume. Your career breakthrough starts here.

Spread the word – Refer your friends too!

Warm Regards,

Talent Acquisition Team

Infosys BPM Ltd.

Human Resources | INFY HR

www.infosysbpm.com

Bangalore | Global Locations