Role & responsibilities Job Title: Quality Assurance Executive Blended Process Location: Noida Employment Type: Full-time Experience Required: Minimum 4 Years Education: Graduate Job Summary: We are looking for an experienced and detail-oriented Quality Assurance Executive for our blended process operations , The ideal candidate will have a strong background in quality monitoring, process evaluation, and performance coaching across multi-channel customer support environments. Key Responsibilities: Monitor and evaluate inbound and outbound calls, chats, and emails to ensure quality standards. Identify process gaps and suggest actionable improvements to enhance service quality. Provide regular feedback and coaching to agents to improve customer experience and compliance. Analyse quality trends and prepare detailed QA reports for leadership. Collaborate with the operations and training teams to support quality initiatives. Assist in developing quality assurance policies and procedures. Maintain up-to-date knowledge of process guidelines and client expectations. Requirements: Minimum 4 years of experience in a Quality Assurance role within a BPO. Strong understanding of blended processes. Excellent communication and interpersonal skills. Proficient in using QA tools and reporting software. Strongattention to detail and a passion for process improvement. Preferred candidate profile

Responsibilities: * Develop marketing strategies using digital tools * Collaborate with cross-functional teams on campaigns * Analyze performance metrics and optimize results * Manage social media presence and content creation