Lets Cohabit8

Role & responsibilities Job Title: Quality Assurance Executive Blended Process Location: Noida Employment Type: Full-time Experience Required: Minimum 4 Years Education: Graduate Job Summary: We are looking for an experienced and detail-oriented Quality Assurance Executive for our blended process operations , The ideal candidate will have a strong background in quality monitoring, process evaluation, and performance coaching across multi-channel customer support environments. Key Responsibilities: Monitor and evaluate inbound and outbound calls, chats, and emails to ensure quality standards. Identify process gaps and suggest actionable improvements to enhance service quality. Provide regular feedback and coaching to agents to improve customer experience and compliance. Analyse quality trends and prepare detailed QA reports for leadership. Collaborate with the operations and training teams to support quality initiatives. Assist in developing quality assurance policies and procedures. Maintain up-to-date knowledge of process guidelines and client expectations. Requirements: Minimum 4 years of experience in a Quality Assurance role within a BPO. Strong understanding of blended processes. Excellent communication and interpersonal skills. Proficient in using QA tools and reporting software. Strongattention to detail and a passion for process improvement. Preferred candidate profile

Responsibilities: * Develop marketing strategies using digital tools * Collaborate with cross-functional teams on campaigns * Analyze performance metrics and optimize results * Manage social media presence and content creation

Job Description: Property / Facility Manager Residential (UK and India Portfolio) Location: Noida Reporting To: Operations Director / Facilities Manager Role Overview The Property / Facility Manager is responsible for the remote management of residential properties located in the UK and also management of Residential/Commercial Properties in India, on behalf of clients. Operating from the Noida oice, the role involves coordinating maintenance, ensuring compliance, managing tenant services, and liaising with UK-based contractors and stakeholders. The ideal candidate is detail- oriented, tech-savvy, and experienced in managing international property portfolios with a strong focus on service quality and operational efficiency. Key Responsibilities 1. Remote Property Oversight - Manage the day-to-day operations of multiple UK and India-based residential/commercial properties through digital platforms and remote tools. 2. Conduct virtual inspections and monitor property conditions using site reports, dashboards, and photographic evidence for UK properties. Conduct inspections and monitor property conditions using site reports and dashboard. 3. Prepare and share regular performance reports with the management, highlighting maintenance status, and tenant feedback. 4. Manage and grow a Team of Junior facility managers - 5.Maintenance & Contractor Coordination - Coordinate reactive and planned maintenance with UK and India-based 6.Track contractor performance and maintain detailed service logs. 7.Support Resident Liaison lincers or on-site teams in scheduling and verifying works. 8.Tenant Services & Issue Resolution - Manage tenant communications, move-ins/outs, deposit processing, and tenancy enforcement remotely. 9.Budgeting & Financial Oversight - Monitor property budgets, and manage contractor invoices. Provide financial reports to accounts team and identify cost-saving opportunities. 10.Reporting & Documentation - Maintain digital records using property management systems. Generate reports on maintenance activities and tenant feedback. Required Skills & Experience 5+ years of experience in residential property or facility management, preferably with international or remote portfolio exposure Strong understanding of Indian property compliance standards and maintenance protocols (training will be provided for UK compliance) Excellent communication skills and the ability to manage stakeholders across geographies Proficiency in property management software and remote collaboration tools Ability to work independently and manage multiple properties efficiently

Job Opening : Digital Marketing Agent Location: LetsCohabit8 Private Limited Type: Full-time (On-site) Experience Level: Entry to mid-level We are seeking a dynamic and detail-oriented Digital Marketing Agent to join our growing team. This is a full-time, on-site position ideal for someone who is creative, communicative, and tech-savvy. If you're passionate about digital media and enjoy working collaboratively, wed love to hear from you! Key Duties: Create engaging content using tools like Photoshop, Canva, and video editing software. Collaborate with team members to refine campaign strategies. Analyse performance metrics and optimize campaigns accordingly. Maintain consistent branding across all communication platforms. Develop and manage digital marketing campaigns across various channels Develop, curate and schedule content for platforms like Facebook, Instagram, LinkedIn, twitter, Requirement: Hands-on experience with Microsoft 365 (Word, Excel, PowerPoint, Outlook, etc.) Must be available to work from our office location. Strong verbal and written English skills are required. Proficient in media design tools (Photoshop, Canva, video editing software). Experience with CRM systems and Marketing automation tool. Develop, curate and schedule content for platforms like Facebook, Instagram, LinkedIn, twitter, etc.

Job Opening : Digital Marketing Agent Location: LetsCohabit8 Private Limited Type: Full-time (On-site) Experience Level: Entry to mid-level We are seeking a dynamic and detail-oriented Digital Marketing Agent to join our growing team. This is a full-time, on-site position ideal for someone who is creative, communicative, and tech-savvy. If you're passionate about digital media and enjoy working collaboratively, wed love to hear from you! Key Duties: Create engaging content using tools like Photoshop, Canva, and video editing software. Collaborate with team members to refine campaign strategies. Analyse performance metrics and optimize campaigns accordingly. Maintain consistent branding across all communication platforms. Develop and manage digital marketing campaigns across various channels Develop, curate and schedule content for platforms like Facebook, Instagram, LinkedIn, twitter, Requirement: Hands-on experience with Microsoft 365 (Word, Excel, PowerPoint, Outlook, etc.) Must be available to work from our office location. Strong verbal and written English skills are required. Proficient in media design tools (Photoshop, Canva, video editing software). Experience with CRM systems and Marketing automation tool. Develop, curate and schedule content for platforms like Facebook, Instagram, LinkedIn, twitter, etc.

Role & responsibilities Job Title: Accounts Receivable Executive UK Property Accounting Location: Noida, India Department: Finance & Accounts Let’s Cohabit8 India Pvt Ltd (A Unit of Graysons Properties) Reporting To: Director of Finance (India) & UK Finance Team Role Overview: We are seeking an experienced Accounts Receivable Executive to join our India finance team, supporting the UK property accounting operations. This role involves managing the full accounts receivable lifecycle, including invoicing, payment tracking, reconciliations, and tenant communication, with added responsibilities in monthly financial closures, reporting, and general ledger tasks. The candidate will work closely with the UK finance team to ensure accounting accuracy, compliance, and timely delivery of financial reports. Key Responsibilities: Accounts Receivable Operations Raise and issue tenant and client rent demands/invoices as per contractual terms. Track outstanding receivables and follow up proactively on overdue payments. Address and resolve tenant queries and disputes professionally and promptly. Process incoming payments and allocate receipts accurately in accounting systems. Perform bank reconciliations and maintain updated receivable ledgers. Generate and maintain Aging Reports, AR summaries, and variance explanations. Maintain documentation of all receivable communications and payment records. General Ledger & Financial Reporting Support month-end close activities and ensure timely delivery of assigned tasks. Prepare and post journal entries including accruals, reclassifications, payroll, and prepayments. Assist in inter-company accounting and reconciliation. Prepare balance sheet account reconciliations and support audit schedules. Analyze P&L variances, monitor performance trends, and report key insights. Ensure compliance with internal controls and monitor monthly key business controls. Perform desk audits of monthly deliverables and take corrective actions when necessary. Key Skills & Competencies: Strong understanding of Accounts Receivable processes and UK accounting principles. Experience with QuickBooks (UK version preferred) and other accounting platforms (Xero, CRM). Sound knowledge of general ledger accounting and month-end processes. Excellent command over Microsoft Excel, Outlook, and business applications. Strong analytical and problem-solving skills with attention to detail. Effective verbal and written communication skills. Ability to work independently, manage multiple priorities, and meet deadlines. Exposure to property accounting or letting agency work is highly preferred. Qualification & Experience: Education: B.Com / M.Com / MBA (Finance) / CA (Inter) / CMA (Inter) Experience: 3–5 years of experience in a similar AR and finance role Experience in a BPO/shared service environment handling UK accounting is preferred Fresher candidates are not eligible for this role

Preferred fields of study: Business Administration Commerce / Accounting Real Estate Management Economics English / Communication Computer Applications or Information Systems

Job Description: Junior Accounts Admin Property Management Position Overview We are looking for a motivated and detail-oriented Junior Accounts Admin to join our Finance team in Noida. This entry-level role will form part of our back-office support operations for a UK-based property management company. The successful candidate will assist with a range of basic accounting functions, document management, and various administrative duties. This position presents an excellent opportunity for individuals at the beginning of their careers in finance or administration, particularly those interested in the property management sector. Role Summary The Junior Accounts Admin will support the finance team in managing invoices, monitoring payments, maintaining financial records, and handling tenancy documentation. The role also involves liaison with internal teams as well as external parties, including tenants, landlords, and contractors, to facilitate the smooth running of daily financial and administrative activities. Key Responsibilities Invoice Support: Assist in the preparation and distribution of invoices, such as those related to rent, service charges, and maintenance. Payment Tracking: Help monitor the receipt of rent payments and follow up on overdue amounts under guidance. Debt chasing: Tenant follow-up: contacting individuals with overdue rent or outstanding invoices to ensure timely payments. Data Entry: Maintain accurate and up-to-date records in the financial ledgers, including accounts receivable and payable. Document Filing: any relevant documents that need to be maintained Supplier Checks: Assist in checking and recording invoices from contractors and suppliers. Reporting Help: Support the team by compiling data for basic financial reports. Utilities & Charges: Assist with tracking utility bills and service charge summaries. Team Support: Coordinate with property managers and finance staff to gather information and verify data accuracy. Compliance Support: As per UK Compliance with guidance from the Management. Respond to Queries: Assist in responding to routine queries from tenants or landlords regarding payments or documentation. Skills & Qualifications Bachelor’s degree, or currently enrolled in a degree, in Commerce, Economics, Finance, or a related discipline. Basic knowledge of accounting principles, including invoices, receipts, and ledgers. Familiarity with Excel, Google Sheets, and other common office applications. Excellent written and spoken communication skills in English. High attention to detail and a willingness to learn. Ability to work collaboratively within a team and follow instructions effectively. Desirable (But Not Required) An interest in property management or real estate operations. Exposure to accounting or property software, such as QuickBooks, Xero, SAP or similar platforms. A problem-solving mindset, including being comfortable asking questions and checking for missing information. Flexible approach and readiness to assist with both finance and administrative tasks as required. Role & responsibilities

Customer Service Executive Process: Role Description Position Overview The position of Customer Service Executive UK Process is a full-time, office-based role located in Sector 142, Noida. This position focuses on providing voice support for clients based in the United Kingdom, adhering to UK business hours. The successful candidate will be responsible for interacting with UK customers, delivering high-quality service, and contributing to a positive customer experience. Key Responsibilities Manage both inbound and outbound customer service calls for UK customers, always maintaining professionalism and courtesy. Comprehend and accurately interpret various UK regional accents to provide precise and helpful responses. Address customer queries and resolve issues through phone, email, and chat, ensuring prompt and effective solutions. Offer detailed information about products and services, guiding customers as required. Record all customer interactions meticulously, updating information in the CRM system. Always follow UK process guidelines, communication protocols, and company policies. Work collaboratively with internal teams to continually improve the customer experience and enhance the quality of service provided. Required Qualifications A bachelor’s degree is preferred, although not mandatory for this role. Between six months and two years of experience in a customer service or international voice process environment, with preference given to those who have supported UK customers. Excellent command of spoken and written English, with the capability to understand and communicate effectively in UK accents. Willingness to work during UK business hours, which typically involve afternoon to late-night shifts in IST. Comfortable working on-site at the Noida (Sector 142) office; remote work is not available. Key Skills Outstanding verbal and written communication abilities in English. Clear understanding of UK customer service standards, including tone and cultural nuances. Strong listening skills, with the ability to remain composed and empathetic even under pressure. Experience using CRM software and essential office applications such as Word, Excel, and Outlook. Capability to multi-task, prioritise tasks, and manage time efficiently. Demonstrates a problem-solving approach, with keen attention to detail and a focus on customer satisfaction. Additional Information Shift Timings: UK Shift, usually from 13:00 to 22:00 IST or 14:00 to 23:00 IST. Working Days: Five days per week. Location: Sector 142, Noida. Please note there is no option for remote work.

Job Title: IT Administrator Location: Noida (On-site) Experience: 1-3 Years Department: IT Administration Job Description We are a UK-based company with a thriving back-office operation in Noida. Our organisation is growing rapidly, and we are looking for a detail-oriented and proactive professional to join our team. The ideal candidate must have a strong command of the English language and the ability to communicate clearly and professionally with UK-based clients and internal teams. This role is crucial to ensure smooth communication and coordination between our UK and India offices. Key Responsibilities Microsoft 365 & Azure Administration Manage user accounts, licenses, and permissions in Microsoft 365 Admin Center and Azure Active Directory (AD). Administer and maintain Exchange Online, SharePoint Online, Teams, and OneDrive environments. Configure and manage security and compliance settings, including DLP, retention policies, and eDiscovery. Monitor service health, generate usage reports, and resolve issues promptly using Microsoft 365 tools. Support Azure AD Connect and assist with synchronization issues between on-premises and cloud environments. Network Administration Configure, manage, and maintain LAN/WAN networks, routers, switches, firewalls, and wireless access points. Monitor network performance, availability, and bandwidth utilization to ensure optimal operation. Troubleshoot network connectivity issues and escalate to ISPs/vendors as required. Implement and manage network security protocols, including VPN, intrusion detection/prevention systems (IDS/IPS), and firewall policies. Maintain IP address management, DNS/DHCP services, and ensure redundancy and failover strategies are in place. Collaborate with vendors and ISPs for network upgrades, procurement, and technical support. System Administration Manage and maintain Active Directory, Group Policies, and Windows Server environments. Oversee endpoint security, patch management, and regular system updates. Respond to IT support tickets and provide remote and on-site troubleshooting for hardware, software, and network issues. Configure systems with required applications and ensure compliance with organizational IT standards. Maintain accurate documentation for configurations, procedures, and system changes. Support the deployment and setup of new devices, including desktops, laptops, and peripherals. Required Skills & Competencies Strong understanding of Microsoft 365, Windows Server, and Active Directory environments. Good knowledge of networking protocols (TCP/IP, DNS, DHCP), VPNs, and firewall management. Excellent problem-solving, analytical, and troubleshooting skills. Strong communication, time management, and coordination abilities. Ability to work independently and as part of a cross-functional IT team. Hands-on experience with remote support tools and ticketing systems is an added advantage. Qualifications Bachelors degree in information technology, Computer Science, or a related field. 13 years of relevant experience in IT/system/network administration. Relevant certifications (e.g., Microsoft 365 Certified, CompTIA Network+, CCNA) will be an advantage

Job Title: Digital Marketing Executive Location: Noida (On-site) Department: Marketing Employment Type: Full-time Experience: 2- 3 Years (Freshers with relevant skills may also apply) About the Role: We are a UK-based company with a thriving back-office operation in Noida. Our organisation is growing rapidly, and we are looking for a detail-oriented and proactive professional to join our team. The ideal candidate must have a strong command of the English language and the ability to communicate clearly and professionally with UK-based clients and internal teams. This role is crucial to ensure smooth communication and coordination between our UK and India offices. Key Responsibilities: Oversee, update, and maintain property listings on the company website and external property marketing platforms (e.g., Rightmove, Accommodation for Students, and others). Ensure all property details including descriptions, pricing, images, and availability are accurate, engaging, and aligned with company standards. Monitor listing performance, identify improvement opportunities, and optimise listings to maximise visibility and enquiry rates. Coordinate with the UK team to ensure timely updates and alignment of property information across all platforms. Research competing listings and market trends to enhance content presentation and positioning. Manage and maintain accurate records of all property listings, updates, and changes. Support digital marketing activities such as basic content creation, email marketing, and campaign reporting when required. Utilise Microsoft 365 tools for communication, reporting, and coordination across teams. Communicate professionally and confidently with UK-based colleagues and clients to ensure smooth operations between offices. Required Skills and Qualifications: Experience: 2–3 years of relevant experience preferred; however, motivated freshers with strong skills will also be considered. Communication: Excellent verbal and written English communication skills (must be confident in liaising with UK-based teams). Technical Skills: Proficiency in Microsoft 365 (Word, Excel, PowerPoint, Outlook) . Familiarity with online listing platforms and basic SEO principles for listing optimisation. Basic knowledge of design tools such as Canva or Photoshop (preferred but not mandatory). Soft Skills: Strong attention to detail and accuracy in data management. Organised, with the ability to manage multiple listings and priorities effectively. Proactive attitude with strong problem-solving and analytical skills. Ability to work independently and collaboratively in a fast-paced environment. Work Mode: Full-time, on-site role based in Noida.

Back Office Lettings Agent Property Management (India) Job Description & Expectations Role Overview The Back Office Lettings Agent plays a vital role in supporting the tenant journey remotely—from the initial enquiry to the start of the tenancy. Operating within UK property operations, the agent provides efficient administrative, compliance, and coordination support to ensure a seamless and professional experience for prospective tenants. The role requires close collaboration with UK-based teams and adherence to established processes and standards. Main Responsibilities Respond promptly and professionally to all incoming enquiries via phone, email, and online platforms. Coordinate property viewings (in-person or online) by liaising with UK-based staff. Conduct comprehensive background checks , including credit checks, income verification, employment confirmation, previous landlord references, UK homeownership validation, and coordination with third-party companies such as Rightmove or Housing Hand to ensure timely completion of checks. Collect and remotely verify Right to Rent documentation in line with compliance requirements. Follow up with prospective, past, and recent applicants after viewings to encourage applications and maintain engagement. Draft tenancy agreements and coordinate with tenants and guarantors to ensure all signatures and documentation are completed within required deadlines. Liaise with relevant departments to confirm receipt of all required payments (holding deposits, tenancy deposits, and first month’s rent) prior to securing the property and scheduling check-in. Set up new tenancies in the system , ensuring all compliance steps, checks, and documentation are completed accurately. Manage diaries for viewings, check-ins, and check-outs by coordinating efficiently with UK staff. Maintain accurate and up-to-date records on the Grayson’s Properties App, property availability sheets, phone logs, enquiry sheets, and any other management-issued documents—ensuring all data is complete, organised, and updated strictly in line with instructions. Provide ongoing administrative support to the UK Property Management team and other departments as required. • Expectations Deliver outstanding customer service and uphold professionalism in all communications. Meet letting and enquiry conversion targets by effectively managing leads. Ensure accuracy and compliance in all background checks, referencing, payments, contracts, and documentation. Maintain timely and proactive follow-ups with applicants throughout the letting process. Collaborate closely with Finance and UK operational teams to ensure smooth tenancy commencements and conclusions. Demonstrate strong organisational skills to support diary management and overall workflow efficiency. Ensure full compliance with all established instructions, procedures, and protocols at all times. Provide support to the Property Management team and other departments when required. Ensure all information entered into systems and spreadsheets is accurate, complete, and compliant with established protocols. Use office hours productively and efficiently, maximising output during working hours. Set up new tenancies in the system, ensuring all compliance steps, checks, and documentation are completed accurately. Manage diaries for viewings, check-ins, and check-outs by coordinating efficiently with UK staff. Maintain accurate and up-to-date records on the Grayson’s Properties App, property availability sheets, phone logs, enquiry sheets, and any other management-issued documents—ensuring all data is complete, organised, and updated strictly in line with instructions. Provide ongoing administrative support to the UK Property Management team and other departments as required. Deliver outstanding customer service and uphold professionalism in all communications. Meet letting and enquiry conversion targets by effectively managing leads. Ensure accuracy and compliance in all background checks, referencing, payments, contracts, and documentation. Maintain timely and proactive follow-ups with applicants throughout the letting process. Collaborate closely with Finance and UK operational teams to ensure smooth tenancy commencements and conclusions. Demonstrate strong organisational skills to support diary management and overall workflow efficiency. Ensure full compliance with all established instructions, procedures, and protocols at all times. Provide support to the Property Management team and other departments when required. Ensure all information entered into systems and spreadsheets is accurate, complete, and compliant with established protocols. Use office hours productively and efficiently, maximising output during working hours.

Call Handling Executive Process: Role Description Position Overview The position of Voice Process Executive UK Process is a full-time, office-based role located in Sector 142, Noida. We are seeking an experienced professional to manage high-volume phone lines in our busy and thriving property management company . The ideal candidate will have at least five years of customer service experience , with a proven ability to communicate clearly, confidently, and professionally. Strong spoken English skills and excellent grammar are essential for success in this role. Key Responsibilities Manage both inbound and outbound customer service calls for UK customers, always maintaining professionalism and courtesy. Comprehend and accurately interpret various UK regional accents to provide precise and helpful responses. Address customer queries and resolve issues through phone, email, and chat, ensuring prompt and effective solutions. Offer detailed information about products and services, guiding customers as required. Record all customer interactions meticulously, updating information in the CRM system. Always follow UK process guidelines, communication protocols, and company policies. Work collaboratively with internal teams to continually improve the customer experience and enhance the quality of service provided. Required Qualifications The candidate must hold a bachelors degree in arts from a recognized and reputable university. Preference will be given to individuals who have completed their schooling from a convent institution under the ICSE or CBSE board Between six months and 5 years of experience in a customer service or international voice process environment, with preference given to those who have supported UK customers. [GS1] Excellent command of spoken and written English, with the capability to understand and communicate effectively in UK accents. Willingness to work during UK business hours, Comfortable working on-site at the Noida (Sector 142) office; remote work is not available. Key Skills Outstanding verbal and written communication abilities in English. Clear understanding of UK customer service standards, including tone and cultural nuances. Strong listening skills, with the ability to remain composed and empathetic even under pressure. Experience using CRM software and essential office applications such as Word, Excel, and Outlook. Capability to multi-task, prioritise tasks, and manage time efficiently. Demonstrates a problem-solving approach, with keen attention to detail and a focus on customer satisfaction. Additional Information Shift Timings: UK Shift, usually from 13:00 to 22:00 IST or 14:00 to 23:00 IST. Working Days: Five days per week. Location: Sector 142, Noida.

Client Interaction Executive Process: Role Description Position Overview The position of Client Interaction Executive UK Process is a full-time, office-based role located in Sector 142, Noida. We are seeking an experienced professional to manage high-volume phone lines in our busy and thriving property management company . The ideal candidate will have at least five years of customer service experience , with a proven ability to communicate clearly, confidently, and professionally. Strong spoken English skills and excellent grammar are essential for success in this role. Key Responsibilities Manage both inbound and outbound customer service calls for UK customers, always maintaining professionalism and courtesy. Comprehend and accurately interpret various UK regional accents to provide precise and helpful responses. Address customer queries and resolve issues through phone, email, and chat, ensuring prompt and effective solutions. Offer detailed information about products and services, guiding customers as required. Record all customer interactions meticulously, updating information in the CRM system. Always follow UK process guidelines, communication protocols, and company policies. Work collaboratively with internal teams to continually improve the customer experience and enhance the quality of service provided. Required Qualifications The candidate must hold a bachelors degree in arts from a recognized and reputable university. Preference will be given to individuals who have completed their schooling from a convent institution under the ICSE or CBSE board Between six months and 5 years of experience in a customer service or international voice process environment, with preference given to those who have supported UK customers. Excellent command of spoken and written English, with the capability to understand and communicate effectively in UK accents. Willingness to work during UK business hours, Comfortable working on-site at the Noida (Sector 142) office; remote work is not available. Key Skills Outstanding verbal and written communication abilities in English. Clear understanding of UK customer service standards, including tone and cultural nuances. Strong listening skills, with the ability to remain composed and empathetic even under pressure. Experience using CRM software and essential office applications such as Word, Excel, and Outlook. Capability to multi-task, prioritise tasks, and manage time efficiently. Demonstrates a problem-solving approach, with keen attention to detail and a focus on customer satisfaction. Additional Information Shift Timings: UK Shift, usually from 13:00 to 22:00 IST or 14:00 to 23:00 IST. Working Days: Five days per week. Location: Sector 142, Noida.