Quality Assurance Executive

Lets Cohabit8

0 - 4 years

0 Lacs

Noida

Posted:9 hours ago| Platform:

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Skills Required

Call Monitoring Customer Service Quality Monitoring Quality Check

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Job Title:

Location:

Employment Type:

Experience Required:

Education:

Job Summary:

Quality Assurance Executive

Key Responsibilities:

Monitor and evaluate inbound and outbound calls, chats, and emails to ensure quality standards.
Identify process gaps and suggest actionable improvements to enhance service quality.
Provide regular feedback and coaching to agents to improve customer experience and compliance.
Analyse quality trends and prepare detailed QA reports for leadership.
Collaborate with the operations and training teams to support quality initiatives.
Assist in developing quality assurance policies and procedures.
Maintain up-to-date knowledge of process guidelines and client expectations.

Requirements:

Minimum
4 years of experience
in a Quality Assurance role within a BPO.
Strong understanding of
blended processes.
Excellent communication and interpersonal skills.
Proficient in using QA tools and reporting software.
Strongattention to detail and a passion for process improvement.

Preferred candidate profile

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