Quality Assurance Executive

Role & responsibilities:

Primary (60% KPIs QA/NPD & Audit Management): 1. Develop and implement Quality Management Programs for NPDs aligned with protocols (supplier selection, FMEA, quality risk audits, validations, tech-transfer, FG release). 2. Collaborate with QC teams to ensure AQL, sampling, and analytical protocols are followed for RM/PM/Bulk/FG across all units. 3. Manage quality audits for plants, warehouses, and vendors to sustain QA across the value chain. 4. Ensure timely closure of audit CAPA through coordination with internal teams and external partners. Secondary (40% KPIs Systems, SOPs, MIS, and Voice of Customers): 5. Review/create SOPs, processes, and specifications to maintain QA standards. 6. Manage Customer Complaint Program; ensure timely processing and closure of investigations. 7. Oversee On-Shelf-Quality Program; analyse trends for improvement. 8. Generate and analyse monthly Quality MIS and KPI reports for decision-making

Preferred candidate profile:

Qualifications & Experience Education: M.Sc. Chemistry / B-Pharma Strong knowledge of NPD, QMS, 2P/3P operations, FMCG quality, and warehouse audits. Certifications: Lead Auditor for ISO, Six Sigma. Relevant Experience: 510 years of experience with 2–4 years in managing 2P/3P quality systems. Experience in audits, ISO certifications, validations, and incoming quality control. Familiarity with SAP (QM module) preferred. Expertise in FG/warehouse/supplier audits and complaint resolution (CAPA). Proficiency in SOPs, process improvements, risk audits, and FMEA

Soft Skills: